Description Kantech Connection will not stay connected on Exacq Server Version 22.09.2.0. The connection will only stay connected for 5 seconds and then it disconnects. Product Exacq Server 22.09.2.0Reported on Kantech 8.30.05 and 8.50. Steps to Reproduce Update server to 22.09.2.0Check connection status in integration page and integration will disconnect. Expected Results Integration should remain… Continue reading Kantech will not stay connected on Version 22.09.2.0
Author: Brian Lakin
Client Crashes When Analytics Enabled on Onvif Multi-Sensor Camera’s
*** INTERNAL USE *** Description Reports of the exacqVision Client and/or system crashes have been reported from Illustra or Samsung multi-sensor cameras using the ONVIF PLUGIN when analytics is enabled. Product Steps to Reproduce Expected Results Actual Results Solution NOTE: Information about an available branch build is available here Also see AESW-3366
Missing Streams on Under Powered Multi-Sensor Cameras or Multi-View Devices
Description Loss of video streams have been observed on multi-sensor cameras and multi-view devices because of the camera or device being under powered. Product Expected Results All video streams should connect and stream video Actual Results 3rd and 4th streams would occasionally disconnect and stop streaming Solution Follow the device manufacturer’s power recommendations and consider… Continue reading Missing Streams on Under Powered Multi-Sensor Cameras or Multi-View Devices
WFE Logs Growing Unexpectedly Large
Description The WFE log file was]observed to be 30 GB and was filling the OS partition Product exacqVision Web Server v21.06 Solution For reference the WFE Log File Locations are: Linux Windows Fully purge the exacqVision Web Server softwareVerify the exacqVision Web Server install folder has been removedReinstall exacqVision Web ServerWFE file sizes should then… Continue reading WFE Logs Growing Unexpectedly Large
ExacqVision Web Server 22.09.0 Searches Return Black Screen
Description Web Service running 22.09.0 can experience an issue where searches from the web can return a black screen and then become stuck in that state. The web service must be restarted to clear the issue, but it will likely reoccur. Product ExacqWebService 22.09.0 Solution Update to exacqVision Web Server 22.09.1 or higher See exacqVision… Continue reading ExacqVision Web Server 22.09.0 Searches Return Black Screen
MAC OSX Clients Will Show a Cropped View of Cameras
Description When using a single views either a multi camera view or a single camera view 2 different issues can be seen in a MAC client. 1. The image will be zoomed and will switch after 5-15 seconds back to a normal view- then back to a zoomed in Field of View.2. The image will… Continue reading MAC OSX Clients Will Show a Cropped View of Cameras
FEATURE ENHANCEMENT REQUESTS
This is for New Feature Enhancements being submitted to Engineering Via a Jira Enhancement ticket. Once submitted to Engineering we would like to add the information for the case/ticket/date/ and description of the enhancement to be tracked. Go to : https://apps.jci.com/:x:/r/sites/ExacqTechSupport-L2toL3/Shared%20Documents/L2%20to%20L3/Feature%20Enhancement%20Requests/Feature%20Request%20Logging.xlsx?d=wd5752277537b45e2913668299664ed1f&csf=1&web=1&e=shZZeS
Event Monitoring is not Allowing the Analytical Event Source to be Created and Reverts to Tampering
Description If you are exhibiting an event monitoring rule for analytical Event Source of any type you can not save the event rule IF your SYSTEM name of the NVR is the SAME name as the Event Source Device. Product Steps to Reproduce Go to Event Monitoring and set the rule up. Expected Results The… Continue reading Event Monitoring is not Allowing the Analytical Event Source to be Created and Reverts to Tampering
Exacq Mobile 3 app does not allow cameras to show Time stamps OSD of the server time while in a different TIME ZONE than the recorder
Description The Exacq Mobile 3 application does not show the OSD of cameras while the device is in a different time zone. Product Exacq Mobile 3 application for both iPhone and Android. Expected Results We should be able to account for when the Device is in a different time zone than the recorder while using… Continue reading Exacq Mobile 3 app does not allow cameras to show Time stamps OSD of the server time while in a different TIME ZONE than the recorder
Can the Web Server run on an Exacq NVR
Yes, All of the NVR’s we provide allow the use of the Web Services to run on that local machine. There are exceptions to this with the different hardware we provide. There are scenarios that might impede the performance on any Operating System, given the work load or use case for said machine. One example… Continue reading Can the Web Server run on an Exacq NVR