Description Some Exacq NVRs built with Microsoft Windows Server 2022 only acknowledge one network interface, rather than two, when being configured out-of-box. <br> Product Issue has been noted on BBE systems ASRock Industrial IMB-X1313 system boards, listed below. NOTE: Windows Server OS is an optional upgrade for many systems, so this will not apply to… Continue reading Windows Server 2022 Showing Only One Network Card
Author: Brian Lakin
How to Use Debug View with PS files
Description DebugView is a tool that can be used to collect more data from PS files in cases where we are missing data from streams or exhibiting issues with exported files. <br> Product DebugView can be found at:https://learn.microsoft.com/en-us/sysinternals/downloads/debugview <br> Steps to Use DebugView Once you have exported the PS file from a server you can… Continue reading How to Use Debug View with PS files
Camera Recording Page Columns Missing on Fresh Install
Description The Camera Recording Page in the client doesn’t show any of the default options such as, IP Address, Camera Name, Video Detection, Record Status, Last Motion, Mac Address, Type, Model, Firmware. Product Exacq Client 23.06 and as early as 22.12 Steps to Reproduce Remove Exacq Vision Client completely from the Recorder, or any client… Continue reading Camera Recording Page Columns Missing on Fresh Install
Thin Client Buffers When Searching at 16x’s and Higher Speeds
Description When watching search back in the Exacq WebService Thin Client at high speeds for longer duration’s the search will skip to the end of the search results. This results in a black screen after being able to view the searched contents and scrubbing the video at 16x’s speed and higher. Product exacqVision Web Service… Continue reading Thin Client Buffers When Searching at 16x’s and Higher Speeds
Web Service Buffering with Black Screen seen on Exacq Mobile 3 and Browser Mobile Client
Description Viewing live video will cause a black screen on the Live page with a buffering icon. Live video may also work for a short time then start to buffer. This has been noticed on Ipads and Iphones. Product exacqVision Web Service 23.09.6.1 up to 24.03 Steps to Reproduce Expected Results Users should be able… Continue reading Web Service Buffering with Black Screen seen on Exacq Mobile 3 and Browser Mobile Client
Attachment from Email Notifications do not Play Back
Description Email notifications are sending the video attachment but iPhone devices are not able to play back the .mov attachment from the email. Product exacqVision Server 23.09.6.0 Steps to Reproduce Expected Results Users should be able to play back the native attached file. Actual Results The attachment will open, but only shows an empty out… Continue reading Attachment from Email Notifications do not Play Back
TDVR8016E Output stops showing Video
Description Server connected to a monitor via output form the Capture Card stops showing video on the monitor when updating to 23.09. Product Exacq Server 23.09 Steps to Reproduce Output works on Server 23.06Update to 23.09 and the Capture Card output stops showing any video on any spot monitors. Expected Results This should work. Actual… Continue reading TDVR8016E Output stops showing Video
Onvif -Motion Not Working When Updating from 23.06 to 23.09
Product Steps to Reproduce Update exacqVision Server from 23.06 to 23.09 Expected Results Motion works Actual Results Motion does not work Steps to Troubleshooting Once troubleshooting is complete, roll the customer back to 23.06 for the time being until the issue is fixed. (See update at the bottom of page.) Tier 3 Will create New… Continue reading Onvif -Motion Not Working When Updating from 23.06 to 23.09
UniView NONE Branded IPC3618SB-ADF28KM-10 Motion works with 23.09
Description Motion events are not being received by exacqVision. Product Steps to Reproduce Expected Results Motion should work with 23.06 set up with Onvif Plugin. Actual Results Camera’s GUI shows motion events and we do not receive them. Solution Confirmed that 23.09 will allow the motion events to record and be seen in live view… Continue reading UniView NONE Branded IPC3618SB-ADF28KM-10 Motion works with 23.09
macOS Client Live Views are 1/16th to 1/4 of the Normal Size
Description When running 23.03 Exacq Client on Mac some cameras intermittently show up very small in live view. Instead of filling the available space, they are 1/16th to 1/4 of the view area and the rest is black. Macs running two different versions of macOS (Sonoma and Big Sur) have been seen. Product Exacq Client… Continue reading macOS Client Live Views are 1/16th to 1/4 of the Normal Size