Author: Brian Lakin

Axis Camera Q3515 Auto Focus Button doesn’t show up in Client

If the client does not show the Auto Focus Button in the clients camera setting page please do the following. This can be seen on server/client 19.12 through 21.06. This is a camera side issue and not server related. Axis sent instructions to tech for case 02148631. Default the Camera via gui. Make sure the… Continue reading Axis Camera Q3515 Auto Focus Button doesn’t show up in Client

Disabling Watchdog for units with lack of Clarity in logs for Unexpected Errors.

IF you have a unit that is not clearly stating the reason why the unit is rebooting or getting random unexpected errors turn watchdog off to see if the unexpected errors go away and the unit remains running with no random reboots. I would enable debugging in the core/psfpi/sysmgmt/ in the client to gain the… Continue reading Disabling Watchdog for units with lack of Clarity in logs for Unexpected Errors.

Panasonic Motion tab does not accept Default Motion Window

Panasonic model WV-SW458 Fisheye On Firmware 2.50 .When setting up a new camera in the client and notice the motion window is not saving with the default motion window. Work Around Edit the motion window and delete any motion windows that exist. Then create a new motion window and draw the boarder of the motion… Continue reading Panasonic Motion tab does not accept Default Motion Window

My Illustra Camera Isn’t Recording Motion

Issue Illustra cameras may be showing a status of “Motion not Supported” or motion is not being detected. As part of cyber security compliance Illustra camera firmware is now defaulting to ‘Enhanced’ vs ‘Standard’ security resulting in the camera sending out metadata over HTTPS instead of HTTP.  Resolution Select one of the following options: <br>

Validating Certificate Permissions for SSL and HTTPS on Linux for WebService

In this example using Letsencrypt SSL certificates. The webservice is behind HAProxy and was not been able to successfully configure HAProxy to update Letsencrypt certificates over HTTP. Therefore, I manually updated the certificate. /etc/webservice/tls/server.crt _> /etc/letsencrypt/live/site.com/cert.pem/etc/webservice/tls/server.key -> /etc/letsencrypt/live/site.com/privkey.pem.After updating the certificates, I linked the original to the new certificates in the Letencrypt folder:When I try… Continue reading Validating Certificate Permissions for SSL and HTTPS on Linux for WebService

Can not log into EM after updating to 21.03

Customers report that on Windows 10 units updated to 21.03 they experience an issue when they browse to the localhost to log into EM, it fails with an error that shows: This site can’t be reached.Microsoft link found here detailing other issues similar. HERE If you check the services the Apache service will be in… Continue reading Can not log into EM after updating to 21.03