Author: Brian Lakin

Vulnerability Update for EM for Apache

IMPORTANT** Please look at the below notes before updating SOLR APACHE.Starting with December 2021 (20.12 build) we have included an update for the Apache updates via a pop up during installation to update Apache to version 2.4.51.IMPORTANT**It is important to note that During the Apache upgrade it will backup the entire apache2 folder creating a… Continue reading Vulnerability Update for EM for Apache

Drive Show Offline when updating to Server 21.09

The issue reported was that the drives will show up as offline when customers update to 21.09. If you were to roll back the server to 21.06 the drives would show up as healthy. The Latest build will resolve this issue: Build summary: Exacq Server Branch ยป server-23253-smartctl-fail-on-csmi-disks Build 1 Installer(s): https://artifactory.exacq.org/artifactory/server-local/21.09.x/6337xx/633700/

Setting up Email Notifications to send a Start and a Stop email when the event starts and ends.

When setting up email notifications to work with a IP Camera Connection event there is setting in the Notifications to send on the event start and end. Once the Email Profile has been tested and confirmed to be working we need to set up 2 rules for this to work properly Event Linking To set… Continue reading Setting up Email Notifications to send a Start and a Stop email when the event starts and ends.

Limited Features available in the Thin Client .

This is not an exhausted list.Soft Triggers are not available in the Web Browser/Thin Client. Customers should use the Exacq Mobile 3 Client from a Web Browser instead. The physical triggers are located in the menu of the mobile browser instead of on the live view. For Example: If you are using a trigger for… Continue reading Limited Features available in the Thin Client .

Web Service – Services do not show up on install

When installing the web service the Service’s do not show up. The install seems if it completed successfully but does not create a service. After installing the latest version of the Webservice the control panel and service page looks like this: You can see the application installed but the services do not. Check to see… Continue reading Web Service – Services do not show up on install

CSV Imports Exceeding IP Licenses

For the multi head camera when imported from a CSV file the client uses 4 camera licenses and not just one. This is true for all other manufactured multi head camera on the system in .CSV Previously we did not support this in our client. Dev build 21.09.2294700.0 included the following fix:Enhancement – Added support… Continue reading CSV Imports Exceeding IP Licenses

Q Series Units Using KVM Switch Showing No Display on Boot Up and when switching between units.

This is for a specific customer that was reporting issues with Q series units using a KMV Startech Switch-Model SV431USB.The customer experiences NO DISPLAY on the monitor on boot. They also exhibit no display when switching the source at the switch from a windows based unit back to the Q Series. Tickets: 22721 and 23035.… Continue reading Q Series Units Using KVM Switch Showing No Display on Boot Up and when switching between units.

Event Linking Input Names are renamed after updating to any software between 20.01 through 21.06.4.0

Updating from 19.12 through 21.06 could cause the event linking Inputs to be renamed. There is a developement build to correct this and will be release in the September release. This is contained to Axis A8027 cameras with relay inputs. The relays will work but the names of the inputs in event linking will be… Continue reading Event Linking Input Names are renamed after updating to any software between 20.01 through 21.06.4.0