Author: Brian Lakin

Limited Features available in the Thin Client .

This is not an exhausted list.Soft Triggers are not available in the Web Browser/Thin Client. Customers should use the Exacq Mobile 3 Client from a Web Browser instead. The physical triggers are located in the menu of the mobile browser instead of on the live view. For Example: If you are using a trigger for… Continue reading Limited Features available in the Thin Client .

Web Service – Services do not show up on install

When installing the web service the Service’s do not show up. The install seems if it completed successfully but does not create a service. After installing the latest version of the Webservice the control panel and service page looks like this: You can see the application installed but the services do not. Check to see… Continue reading Web Service – Services do not show up on install

CSV Imports Exceeding IP Licenses

For the multi head camera when imported from a CSV file the client uses 4 camera licenses and not just one. This is true for all other manufactured multi head camera on the system in .CSV Previously we did not support this in our client. Dev build 21.09.2294700.0 included the following fix:Enhancement – Added support… Continue reading CSV Imports Exceeding IP Licenses

Q Series Units Using KVM Switch Showing No Display on Boot Up and when switching between units.

This is for a specific customer that was reporting issues with Q series units using a KMV Startech Switch-Model SV431USB.The customer experiences NO DISPLAY on the monitor on boot. They also exhibit no display when switching the source at the switch from a windows based unit back to the Q Series. Tickets: 22721 and 23035.… Continue reading Q Series Units Using KVM Switch Showing No Display on Boot Up and when switching between units.

Event Linking Input Names are renamed after updating to any software between 20.01 through 21.06.4.0

Updating from 19.12 through 21.06 could cause the event linking Inputs to be renamed. There is a developement build to correct this and will be release in the September release. This is contained to Axis A8027 cameras with relay inputs. The relays will work but the names of the inputs in event linking will be… Continue reading Event Linking Input Names are renamed after updating to any software between 20.01 through 21.06.4.0

Axis Camera Q3515 Auto Focus Button doesn’t show up in Client

If the client does not show the Auto Focus Button in the clients camera setting page please do the following. This can be seen on server/client 19.12 through 21.06. This is a camera side issue and not server related. Axis sent instructions to tech for case 02148631. Default the Camera via gui. Make sure the… Continue reading Axis Camera Q3515 Auto Focus Button doesn’t show up in Client

Disabling Watchdog for units with lack of Clarity in logs for Unexpected Errors.

IF you have a unit that is not clearly stating the reason why the unit is rebooting or getting random unexpected errors turn watchdog off to see if the unexpected errors go away and the unit remains running with no random reboots. I would enable debugging in the core/psfpi/sysmgmt/ in the client to gain the… Continue reading Disabling Watchdog for units with lack of Clarity in logs for Unexpected Errors.

Panasonic Motion tab does not accept Default Motion Window

Panasonic model WV-SW458 Fisheye On Firmware 2.50 .When setting up a new camera in the client and notice the motion window is not saving with the default motion window. Work Around Edit the motion window and delete any motion windows that exist. Then create a new motion window and draw the boarder of the motion… Continue reading Panasonic Motion tab does not accept Default Motion Window

My Illustra Camera Isn’t Recording Motion

Issue Illustra cameras may be showing a status of “Motion not Supported” or motion is not being detected. As part of cyber security compliance Illustra camera firmware is now defaulting to ‘Enhanced’ vs ‘Standard’ security resulting in the camera sending out metadata over HTTPS instead of HTTP.  Resolution Select one of the following options: <br>