Description Samsung motion settings disappear when last motion window is removed. Product ExacqVision Server 21.12.2.0 Steps to Reproduce Expected Results Motion Windows are removed and new motion windows can be created Actual Results Motion Windows are removed but Motion Window settings have disappeared Solution This has been resolved in exacqVision Server version 22.03 03/03/2022 v22.03.0… Continue reading Samsung Camera’s Motion settings are not showing up after updating to 21.12.2.0
Author: Brian Lakin
Mac Clients having issues connecting to LDAP
Encountered on : Ventura 13.5 and above We need to make sure that the client machine is Joined to the Domain via the GUI method using the instruction in the following link from Apple. https://support.apple.com/guide/directory-utility/configure-domain-access-diru11f4f748/mac Encountered on : BIG SUR 11.4Behavior: MAC Clients are not able to connect to the Domain Using LDAP only. We… Continue reading Mac Clients having issues connecting to LDAP
Vivotek Edge not recording locally or displaying volume in the Exacq Client
Seen on Server 21.12If you have a customer having issues with not being able to record locally to the camera’s SD and not seeing the drive status in our client make sure to check the following in the cameras gui. Check the Configuration menu under Applications and Package Management to see if the “Save to… Continue reading Vivotek Edge not recording locally or displaying volume in the Exacq Client
Thin Client Maps do not produce an image when cycling through the different maps
Starting at 21.06 version of Web Service we found that using maps that have children with links to cameras from more than one server can trigger this behavior. Example:If cycling through your list of maps the screens would not load and produce a black image. Sometimes the screens would load but would only show a… Continue reading Thin Client Maps do not produce an image when cycling through the different maps
Axis D2110-VE Radar Motion does not work
Please provide these builds to customers for this issue and make sure the customer knows that motion is available as an analytic now, and needs configuration from the webpage. We will tweak the record as well once we close the ticket and in the next official release. Once this is version is out we… Continue reading Axis D2110-VE Radar Motion does not work
LSI Recommendations on Drive Capacity
To make the most efficient use of drive capacity, it is advisable to use drives of the same capacity. This is because the capacity of each drive is limited to the capacity of the smallest drive in the unit. Fault Tolerance: RAID TypeDescriptionRAID 5This type of unit provides performance, fault tolerance, and high storage efficiency.… Continue reading LSI Recommendations on Drive Capacity
Thin Client and Mobile App will not work when using RVW (Restricted View Window) on Camera
RVW is a new feature starting in 21.09 where you can block out parts of the video for privacy.We currently do not have a method of supporting both at the same time. If you plan on using this feature you will lose the ability to view cameras in the thin client and the mobile app.… Continue reading Thin Client and Mobile App will not work when using RVW (Restricted View Window) on Camera
Configuration for USBDIO Module with a PIEZO Speaker and Power Supply
This is a guide for configuring the client if you are powering a PIEZO Speaker from a Power Supply. Example: In this example we are using the Relay for triggering an event base off of IP Camera Connection in event linking.Notice the above picture that we are using Normally Open (NO) and the COM on… Continue reading Configuration for USBDIO Module with a PIEZO Speaker and Power Supply
Focus View not exiting on some cameras
ISSUE: When viewing a camera or multiple cameras in Focus View in the mobile app and you go to exit the view you will get a White X that will not go away. You have to close the app to get this to correct it’s self.When this happens, the logs are showing an uncaught exception… Continue reading Focus View not exiting on some cameras
Vulnerability Update for EM for Apache
IMPORTANT** Please look at the below notes before updating SOLR APACHE.Starting with December 2021 (20.12 build) we have included an update for the Apache updates via a pop up during installation to update Apache to version 2.4.51.IMPORTANT**It is important to note that During the Apache upgrade it will backup the entire apache2 folder creating a… Continue reading Vulnerability Update for EM for Apache