Author: Brandon Powell

Enabling HTTPS connections for Enterprise Manager version 24.12. and higher 

This document assumes you have installed Enterprise Manager version 24.12 or higher and wish to enable SSL for HTTPS connections to the Enterprise Manager webpage. NOTE: For a trusted certificate, it is recommended that you purchase a third-party intermediate certificate from one of many online providers. Exacq cannot guarantee the legitimacy or security of a… Continue reading Enabling HTTPS connections for Enterprise Manager version 24.12. and higher 

Remote Connections node not visible in ExacqVision Client

Some ExacqVision Client users report being unable to see the “Remote Connections” tab in some Environments. NOTE: This is typically an Operating System or Domain permissions issue. Products  Steps to Reproduce  In a restricted environment, or with a restricted user, launch the ExacqVision Client from the Desktop Icon, or folder. Expected Results  When signed in… Continue reading Remote Connections node not visible in ExacqVision Client

Some Exacq Ubuntu images may disable Unattended-Upgrades package features by default

Ubuntu’s unattended-upgrades commands and package features may not work as expected when using an Exacq Ubuntu image on ExacqVision hardware. By default on Ubuntu Exacq images, unattended-upgrades package features are purposely disabled from running due to the potential of losing video.

Enterprise Manager memory resource usage high due to importer

Exacq Support has identified an issue with Enterprise Manager importer processes using an excessive amount of memory resource, often requiring reboot due to system becoming unresponsive when installed on some Windows machines. This is estimated to affect versions 23.06.2.0 thru latest versions of ExacqVision Enterprise Manager for Windows. Developers are aware and working on resolving… Continue reading Enterprise Manager memory resource usage high due to importer

SEQ – A guide to initial configuration for debugging Enterprise Manager Logs  

This guide will outline the steps needed to configure the tool SEQ on a PC in order to use scripts provided by Engineers at Exacq Technologies to aid in debugging Enterprise Manager Support Diagnostic Logs. Pre-Requisites: Initial installation and configuration steps in example – you could run the following commands:(use HTTP unless certs are configured)seqcli… Continue reading SEQ – A guide to initial configuration for debugging Enterprise Manager Logs  

Camera did not send valid quality for codec H264

Camera did not send valid quality for codec H264 Description exacqVision Client connection status for camera shows “unable to create video stream” status. Notes Often this is a firmware compatibility issue. There are some cases that this has been resolved by factory defaulting the camera and/or removing and recreating illustra3pi.xml file in server folder.

Failing email notifications after update to Enterprise Manager version 23.09.9.0

April 4th, 2024 Enterprise Manager may fail to send email notifications after update to 23.09.9.0. ExacqVision support has identified an issue with failing email notifications after updating Enterprise Manager from a previous version to version 23.09.9.0 and up. This occurs when checking “Anonymous” as the send user, or additional configuration required for Exchange servers has… Continue reading Failing email notifications after update to Enterprise Manager version 23.09.9.0

Failover and Failback Issue in exacqVision Server and Enterprise Manager

Description  Level 3 Support has identified an issue with Failover functions in ExacqVision Server software manifesting as failback failure. The component responsible is ExacqVision Server software, but errors can be detected from the Enterprise Manager Failover Groups page as well, leading some customers to report this as an issue with the Enterprise Manager software. Product … Continue reading Failover and Failback Issue in exacqVision Server and Enterprise Manager

Re-image fails on Linux G-Series Micro units above Ubuntu version 18.04

exacqVision G-Series Micro units may fail to write Exacq’s custom image of Ubuntu OS versions back to drive if the version is above Ubuntu 18.04 LTS. Product G-Series Micro Steps to Reproduce Expected Results The sysprep process should not fail Actual Results The sysprep process fails Solution <br> Reference: AES-737