Author: Bill Stovall
Cloudvue Master Camera Password
Cloudvue Master Camera Password Description Entering a password in the Master Camera Password field sets the camera password for future and currently connected cameras. Product Solution NOTE: The Master Password Field does not show dots or any indication that a Master Camera Password has been set. To remove a Master Camera Password, support must ssh… Continue reading Cloudvue Master Camera Password
Supported Web Browser For Cloudvue
Google Chrome is the recommended browser for Cloudvue and Cloudvue Manager. Other browsers may cause issues or limit some features within the program. If you are having issues with other browsers, you should see if the issue persist when using Chrome. If you are having issues with Google Chrome, you should run the Cloudvue program… Continue reading Supported Web Browser For Cloudvue
Downgrading Exacq software or camera firmware must be escalated
Downgrading Exacq software or camera firmware must be escalated Exacq Software Version If for any reason a customer must downgrade an exacq software version to resolve an issue, you must gather all applicable data (Support diagnostics, Wireshark capture) and escalate to L3 even if the issue has been resolved by downgrading. Downgrading the s/w version… Continue reading Downgrading Exacq software or camera firmware must be escalated
JIRA Enhancement Ticket Creation
JIRA Enhancement Ticket Creation New Ticket Set issue type to Enhancement when creating an AES TicketThe “component” chosen should auto assign to the proper PM or a designated POCProvide all pertinent detailsSF Case number if anyCustomer account/contact infoDetails about the enhancement requestImpact on current / future SalesTalk to Sales if neededSet Priority level If existing Support… Continue reading JIRA Enhancement Ticket Creation
RtspserverPI may fail to re-stream JPEG video
Issue When re-streamed to third-party RTSP client applications, JPEG video may fail to be decoded, due to our incorrect JPEG header processing. Version affected 19.12 Workaround Re-stream as any other codec. Fixed Version 20.12 or later
Certain Illustra models may cause recording to stop
Description Certain models of Illustra cameras, on connection, may cause server to stop streaming from all other Illustra cameras. Steps to reproduce Add a ISL02P6OCWTT, firmware 0.0.0.15 (Local for Local camera that doesn’t comply with NDAA) Expected result all supported illustra3 cameras continue to record Actual result all illustra3 cameras stop recording (plugin’s read thread… Continue reading Certain Illustra models may cause recording to stop
RtspServerPI may not be installed on Linux
Description RTSP server is no longer seen in the tree under Add IP camera after upgrade to 20.12. If the server version is rolled back to 20.09 it can be seen again. This does not seem to affect windows installs Tested Version 20.12.x Platform Linux Steps to reproduce install/update server Expected result rtspserverpi is installed… Continue reading RtspServerPI may not be installed on Linux
Unable to login through web service as restricted user
Issue This only applies to Start licensed systems. If a restricted user attempts to login to a server through the web service (thin client or Exacq Mobile 3), a login error may be received even when valid credentials are provided. In this case, the exacqVision server does not have any logs indicating failed login attempts.… Continue reading Unable to login through web service as restricted user
Illustra Thermal camera setup
Temperature Scale:Exacq defaults to Fahrenheit. Go into the Client Settings page and check the box for displaying the temps in Celsius Client Temperature Display: Client / Server 21.06 or later is needed In live mode right-click on the thermal camera and select ‘View Analytics’The temperature will only be displayed when someone is above the high… Continue reading Illustra Thermal camera setup