Author: Bhargav Atturu

Illustra IPS02-P24-OI04 Fails to Load exacqVision Edge

Description  The exacqVision Edge software will not load successfully on the camera. A factory default of the camera will be required to undo the software installation attempt and recover normal operation of the camera. Product  Steps to Reproduce  Expected Results  The exacqVision Edge software would load properly and be accessible to license from an exacqVision… Continue reading Illustra IPS02-P24-OI04 Fails to Load exacqVision Edge

Solr Apache API on port 8983

There is currently a fix for customers who are able to access the Solr Apache API admin page from a workstation. Download EM version 21.12.2 and install it. If you are still able to access the Solr Apache API admin page on a workstation that is not the local NVR hitting port 8983, it is… Continue reading Solr Apache API on port 8983

Limitations of M-Series Servers

Overview: Known limitations of exacqVision M-Series servers. Issue: Cloud Drive is not supported.Starting in version 21.12, EdgeStor for Illustra Cameras connected to an M-Series server will no longer be supported. If the customer still wants to upgrade, please refer to:KB #1580 “How to update the M-Series recorder”KB #6655 “M-Series – Updating Exacq Software” Solution: There are NO available workarounds for these… Continue reading Limitations of M-Series Servers

Override to Prevent UTC Time Zone Configuration of Samsung Cameras by the Server

Issue: Adding a camera, disabling or re-enabling the camera, power cycling the camera, restarting the exacqVision server service, or rebooting the exacqVision Server, causes the server to set the camera’s time zone, for all cameras that allow it, to Coordinated Universal Time (also known as Universal Time Coordinated, UTC, UTC+0, UTC+00:00, “Z time”, or “Zulu… Continue reading Override to Prevent UTC Time Zone Configuration of Samsung Cameras by the Server

System will not post without monitor attached

These files are only to be ran on ExacqVision Servers with the following Motherboards. DO NOT try to run it on your machine or it will cause issues!!! With the rise of new HIPPA requirements regarding patient information potentially being exposed on systems, a lot of customers are choosing to run their NVR’s Headless (no… Continue reading System will not post without monitor attached

exacqVision Enterprise Manager Domain User Search Fails Even After Authenticating With AD

Searches in EM fail after authenticating to AD. When they do a search to add a new user, it will not search or filter by the users name or says ‘no results found’ Solr Apache is reporting a corruption with the indexed files, so we cleared the indexed data and recreated it. Linux Steps…1. Reboot… Continue reading exacqVision Enterprise Manager Domain User Search Fails Even After Authenticating With AD

Override to Prevent UTC Time Zone Configuration of Vivotek Cameras by the Server

Issue: Adding a camera, disabling or re-enabling the camera, power cycling the camera, restarting the exacqVision server service, or rebooting the exacqVision Server, causes the server to set the camera’s time zone, for all cameras that allow it, to Coordinated Universal Time (also known as Universal Time Coordinated, UTC, UTC+0, UTC+00:00, “Z time”, or “Zulu… Continue reading Override to Prevent UTC Time Zone Configuration of Vivotek Cameras by the Server