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exacqVision Mobile – PTZ, Dewarp, and Security Integrations

Follow along with this video on using the exacqVision Mobile app to control PTZ cameras, dewarp fisheye cameras, and interact with the access control or intrusion detection systems integrated with your exacqVision Server.<br><br>

Chapters:<br>
00:00 Intro<br>
00:09 PTZ Control<br>
00:56 Dewarp<br>
02:24 Security Integrations<br>

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exacqVision Mobile – Event Monitoring

Learn to use exacqVision Mobile’s Event Monitoring feature to receive notifications on events. View our separate video on creating Event Monitoring profiles using the exacqVision Client. <br>
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exacqVision Mobile – Quick Start Video

A quick introduction to get started with the exacqVision Mobile app for those users just getting started. We also feature several other videos on exacqVision Mobile covering its use and each feature in greater depth. <br>
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Illustra IQ LPR Cameras with exacqVision

This video reviews the Illustra IQ LPR model cameras for edge-based license plate recognition, covering installation best practices for reliable results and the camera’s use with the exacqVision VMS software.<br><br> Chapters:<br> 00:00 Intro<br> 00:35 exacqVision Advantage<br> 00:47 Requirements & Hardware<br> 01:27 Installation Best Practices<br> 03:48 Camera Configuration<br> 08:54 Use with exacqVision<br> <br>
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Accessing exacqVision from Tablets and Phones using the exacqVision Mobile App

Overview

exacqVision Mobile receives live and recorded video from the exacqVision Server

The exacqVision Mobile app allows you to use Apple or Android tablets and smartphones to view live video from an exacqVision Server, search for recorded video, and more. To access your exacqVision server over the internet from exacqVision Mobile, additional configuration may be required depending on your network and the method chosen to connect.

Connection Option 1 – Remote Connections

exacqVision Server/Client 24.09 and above add the Remote Connections feature, found as a node on the left hand navigation tree of the desktop Client.

Administrators that Enable Remote Connectivity may generate single-use access codes to to provide to their users. The user enters this access code along with their exacqVision user credentials to connect.

NOTE: Before enabling Remote Connectivity, read the manual or view our user video to understand the Mobile Optimized Streaming component of this feature.

Using this connection method, no ports need to be configured for inbound traffic on your firewall, making setup easier. The server initiates outbound communication to our secure Remote Connectivity switchboard in the cloud. Note, that this method requires exacqVision to have internet access.

The mobile user does not need to know the URL and exacqVision facilitates adding multiple Servers to the app with a single access code. The Remote Connections feature also enforces TLS encrypted communication between the exacqVision Mobile app and the exacqVision Server.

Use of this method is covered in detail within the exacqVision Client User Manual, as well as in the exacqVision Remote Connections video in our Video Library.

Connection Option 2 – Inside LAN

If your users are only connecting from inside the same LAN as the exacqVision Server, there is no need to configure Remote Connections or Port Forwarding. Simply use the ‘Enter a URL instead’ link when adding the Server connection and enter the internal IP address of the exacqVision Server host machine.

Connection Option 3 – Port Forwarding

For those administrators who prefer to use traditional methods, you may still configure your firewall to allow incoming connections.

The exacqVision Server listens for connections from exacqVision Mobile on port 8443 by default. This may be changed following the Changing the Mobile Listening Port for exacqVision Server article.

Mobile users will select the ‘Enter a URL instead’ link within the app when adding their Server connection, then enter the externally facing IP address of the site or hostname. If the port number has been customized using the article linked above they will add this to the end of the IP address or hostname.

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2024-09 September Quarterly Release Training

<br>

exacqVision Server

  • Bug Fix – Fixed insertion of objects lacking metadata or bounding box
    (AESW-9440)
  • Bug Fix – Improvements to event size estimates for bookmarks
    (AESW-11010)
  • Bug Fix – illustra3 and illustramultipi fixed issue where Alarm 2 status would not change after being canceled
    (AESW-10146)
  • Bug Fix – illustra3 and illustramultipi fixed issue causing edgestor backfill to hang
    (AESW-9581)
  • Bug Fix – Onvif, fixed issue preventing simultaneous PTZ
  • Big Fix – Onvif, fixed excessive pullpoint logs on errors
    (AESW-10727)
  • Bug Fix – Onivf, fixed potential PTZ disconnects
    (AESW-11469)
  • Bug Fix – psfpi, fixed potential hang when evAPI attempts to cancel search
    (AESW-10961)
  • Bug Fix – Samsungpi, fixed crash on disabled device during connection
  • Bug Fix – Samsungpi, fixed potential crash when connecting to newer devices
  • Enhancement – Support Area Zoom on Axis M5000-G PTZ camera
    (AESW-10568)
  • Enhancement – eventpi, new event indicates thinning occurred, includes event linking sources
    (AESW-7651)
  • Enhancement – Installer adds firewall rules added for failover and failback
  • Enhancement – Improved analytic parsing
  • Enhancement – Provide the analytic type to core
  • Enhancement – Improved handling of transport errors
    (AESW-10120)
  • Enhancement – New SOAP calls for Onvif Profile M and S conformance
  • Enhancement – remotepi, move connection to production switchboard service
    (AESW-9771)
  • Enhancement – Additional logging around LDAP reauth queries
    (AESW-9769)
  • Enhancement – Improved performance by reducing amount of analytics sent from server to client
    (AESW-7715)
  • Feature – Support for Wasabi S3 as archiving target
    (AESW-5814, AESW-10924)
  • Feature – Support added for Axis Thermometry
    (AESW-8816, AESW-8918)
  • Feature – Illustra LPR Support
    (AESW-6504)

exacqVision Client

  • Bug Fix – Manage the preferred MAC address in License panel
    (AESW-11267)
  • Bug Fix – Fixed issue where exacqReply controls did not appear until window was resized
    (AESW-9992)
  • Bug Fix – Clear grid dropdown, to fix issue where drop-down menus duplicate entries
    (AESW-10923)
  • Bug Fix – Fixed issue with Oldest Desired Content of Cloud Drive
    (AESW-8097)
  • Bug Fix – Fixed issue of event forward button being disabled when skipping ahead
    (AESW-8958)
  • Bug Fix – Fixed issue of client crash when selecting Find Camera when creating a new View
    (AESW-10038)
  • Bug Fix – Fixed client crash when selecting audio in Add Video panel
  • Bug Fix – Fixed issue of auto play not working in Timeline search
    (AESW-8529)
  • Enhancement – Remote Connections, found on navigation tree
  • Enhancement – Added Mobile Optimized Streaming panel for Remote Connections
  • Enhancement – New toast message indicating event thinning has occurred
    (AESW-9871)
  • Enhancement – Client improvements to amount of analytic data passed between server/client
    (AESW-7716)
  • Enhancement – Support “horizontal flip” for Storage page to accommodate storage layout for new Avnet systems
    (AESW-10562)
  • Enhancement – Apply our security standards to Bodyworn password fields
    (AESW-1575)
  • Feature – Support for Wasabi S3 as archiving target
    (AESW-11025)

exacqVision Web Service

  • Bug Fix – Fixed 24.03 issue where iPAD experienced video buffering and timeout errors
    (AESW-10945, AES-839, AES-863, AES-909)
  • Bug Fix – Web client supports session timeout detection, respects the login token
    (AESW-9753, AES-774)

exacqVision Enterprise Manager

  • Bug Fix – Add missing pagination endpoints
  • (AESW-11414)

Exacq Mobile 3

  • Bug Fix – Fixed issue with video failing to play after one hour
  • Enhancement – Added notification to point users to new exacqVision Mobile app
    (AESW-9166)

exacqVision Mobile

  • exacqVision Mobile requires Server version 24.09 or higher
  • Remote Connectivity requires Client 24.09 or higher as the Client is needed to connect to the cloud switchboard and generate access codes
  • If SSA expiration or OS requirements prevent updating to Server 24.03, users will need to continue using Exacq Mobile 3, with the exacqVision Web Service

Exacq Hardware

Hardware Revisions

  • C-Series 16S & 32S
  • G-Series Micro
  • G-Series PoE 8ch & 16ch
  • Q-Series Desktop & Desktop Hybrid
  • A-Series 2A & 2A Hybrid  (no RAID)
  • A-Series FA & FAR  (RAID)
  • X-Series 1U & 2U  (RAID)

exacqVision Advantage

  • Provides free exacqVision licensing on BBE hardware for most models of Illustra Flex and Pro cameras (Gen3, Gen4, and future generations).
  • Does not apply to the Flex Gen3 Multisensor, which is ONVIF only, does not have the Illustra API

Illustra

  • New Pro camera models providing LPR on the edge
    • Bullet IPS05-B12-LPR4
    • Dome IPS05-D12-LPR4

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exacqVision System Licensing

This video will walk new system installers and users through several methods available to apply license keys their exacqVision VMS.<br><br> Chapters:<br> 00:00 Intro<br> 00:20 About License Keys<br> 00:59 exacqVision Advantage<br> 01:25 Method 1 – Import from exacq.com<br> 02:27 Method 2 – Import from Key file<br> 02:58 Method 3 – License Retrieval<br> 03:54 Method 4 – Manual entry<br> 04:17 System Recovery<br> <br>
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Documentation Integrations exacqVision Client Categories Products Uncategorized exacqVision Integrations

Elgato Stream Deck Integration Guide

Overview

When configured properly, exacqVision may be configured to react to Elgato Stream Deck to take actions, such as changing camera views or activating output alarms. This is made possible by exacqVision’s Serial Profile settings combined with Event Monitoring or Event Linking. This guide provides the steps needed to get started, which you may customize to suit your needs.

IMPORTANT: This guide is provided for user benefit, but Exacq Support will not provide assistance or troubleshooting for Stream Deck devices or Stream Deck software.

<br>

Stream Deck Configuration

  1. Download and install the Stream Deck software, which includes drivers needed to recognize the device when plugged into your workstation as well as software used to customize its behavior.<br><br>
  2. Open the Stream Deck software from the Start menu or system tray on the taskbar. Stream Deck has limited capabilities out of the box, but provides a marketplace where developers offer plugins to expand its functions, similar to adding apps to your mobile phone or tablet.<br><br>
  3. With the Stream Deck software window open, access the Marketplace by selecting the Marketplace icon, which will open a web browser to the Marketplace page.<br><br>
  4. Use the search field to find CommandSender, which at the time of this writing was the most capable plugin available for this purpose and free to download and install.<br><br>
  5. Click on CommandSender in the search results, then select the Get button. Once installed, return to the Stream Deck software.<br><br>
  6. Locate and expand the Custom section from your actions panel on the right, then expand the CommandSender item. Drag an instance of the Send Command action from the panel onto a button in your layout. This button is customized in the lower part of the window.<br><br>
  7. Set the Communication Type to ‘TCP’.<br><br>
  8. Enter the IP address of the system running your exacqVision Server into the IP Address field. The Port number defaults to ‘45671’, but you may customize this if that port is already being used on your system.<br><br>
  9. In the Command Pressed field, enter something unique and descriptive to the action you want to take. In the pictured example we enter GoToCamera 09 because in later steps we will configure a camera panel to change when pressed. This text can be anything you’d like because you will pair it to an action in later steps.<br><br>
  10. Next, add the code for a line feed, \x0a, to the end of your command. This is used to help separate commands when received by exacqVision.<br><br>
  11. You will not use the Command Released field for use with exacqVision.<br><br>
  12. Finally, you can choose to customize the icon using icons from Stream Deck, import icon packs from the Marketplace, or upload custom icons you’ve created. You also have an optional Title field.<br><br>
  13. You may add as many instances of the CommandSender plugin to your button layout as you wish, but the Command Pressed field should be unique for each one. The IP Address and Port fields should be the same unless you are sending commands to different NVRs.<br><br>

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exacqVision Serial Port Configuration

You will need Full Admin or Power User privileges on the system to perform the following steps. The steps in this section are performed only once on each NVR you are sending commands to.

  1. Open the exacqVision Desktop Client application and enter Configuration mode by selecting the cog wheel icon in the upper-left corner.<br><br>
  2. From the left-hand navigation panel, expand the system name, then select the Serial Ports node on the tree.<br><br>
  3. Under the IP section, press the New button.<br><br>
  4. In the new row that appears, enter something in the Name field, such as “Stream Deck”.<br><br>
  5. Change the Use column to ‘POS’.<br><br>
  6. Change the Profile field to ‘New…’.<br><br>
  7. Change the Type field to ‘TCP Listener’.<br><br>
  8. In the Address column field, enter the IP address of the workstation you have plugged your Stream Deck into.<br>
    NOTE: It is expected that you will connect the Stream Deck to a Client workstation, but if you are connecting it directly to the system running the exacqVision Server application, the IP Address used here and in CommandSender will be 127.0.0.1.<br><br>
  9. In the Port field, enter the port number displayed in CommandSender, which by default is ‘45671’.<br><br>
  10. The remaining fields are left as is.<br><br>
  11. Because ‘New…’ was selected in the Profile column, when you press the Apply button you will be automatically taken to the Serial Profiles page to configure the profile described in the next section.<br><br>

<br>

exacqVision Serial Profiles Configuration

  1. Begin by providing a descriptive Name to your Serial Profile.<br><br>
  2. Test the ability to receive commands from the Stream Deck by pressing the configured CommandSender button on the panel. You should see the commands you configured on the button appear in the data window.<br><br>
  3. For this use case you do not need to enter anything into the fields for SOT marker or EOT marker.<br><br>
  4. Select the Event Keywords tab.<br><br>
  5. Press the New button.<br><br>
  6. In the String field, enter the text exactly as you entered when configuring the button in CommandSender, without the line feed code.<br><br>
  7. Press Apply to save your changes.<br><br>

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NOTE: If you need additional help with the configuration of Serial Ports or Serial Profiles, please see the exacqVision User Manual or refer to our User Training Videos on the Exacq Support Portal covering these features.

<br>

Event Monitoring and Event Linking

As this document is not intended to be a complete training guide on the use of exacqVision’s Event Monitoring and Event Linking features, we will provide a single example of changing a camera panel to display another camera when the button is pressed. Keep in mind that Event Monitoring provides client-side actions visible to the user of the workstation, such as changing camera panels, live Views, enabling audio, or digital PTZ presets, while Event Linking performs server-side actions, such as recording video, mechanical PTZ presets, auto exports, sending notifications, or triggering webhooks.

NOTE: For additional help with the configuration of Event Monitoring or Event Linking, please see the exacqVision User Manual or refer to our User Training Videos on the Exacq Support Portal on these features.

For this example:

  1. Select the Event Monitoring node on the navigation tree, located near the top of the left-hand panel.<br><br>
  2. Press the New button under the Profiles panel and enter a descriptive Name in the Profile Configuration area to the right.<br><br>
  3. Change the Show Event List field to ‘On Event’.<br><br>
  4. Check the Show Newest Event box.<br><br>
  5. Set the Type selection to ‘Video Panel’.<br><br>
  6. The first Client Action is added for you. Configure the default action by selecting ‘Default’ from the Event Type panel. Default events do not have an Event Source to select.<br><br>
  7. From the Action Type panel, select ‘Switch Video’.<br><br>
  8. Select a camera from the Action Target panel to display when nothing else is being triggered.<br><br>
  9. Press the New button under the Client Actions panel in the middle of the window.<br><br>
  10. From the Event Type panel, highlight ‘Serial Profile’.<br><br>
  11. You may have many items listed on your system, or several systems to select from. The drop-down menu will filter to specific systems or show them all. Select the item displaying the name of the Serial Profile you created earlier with the Keyword you configured. The profile is monitoring the incoming data being sent from CommandSender on your Stream Deck for this Keyword.<br><br>
  12. Select ‘Switch Video’ from the Action Type panel.<br><br>
  13. Choose a camera from the Action Target panel that you want to display when the Stream Deck button is pressed.<br><br>
  14. Next, you’ll set exacqVision to return to the Default camera after a set number of seconds rather than forcing a user to click in the Event List panel to acknowledge it each time.<br><br>
  15. Uncheck the Confirm checkbox near the bottom of the window.<br><br>
  16. Change the Timeout field to “5”.<br><br>
  17. Press the Apply button to save your changes.<br><br>

<br>

Use the same Event Monitoring profile you just created to continue adding additional Client Actions for each CommandSender button you have configured on the Stream Deck.

Navigate to the Live view in the Client window to test your setup.

  1. Drag several different cameras to the layout.<br><br>
  2. Right-click one of the panels. In the menu that appears, expand Event Monitor, and select the name of the Event Monitoring profile you just created. The camera you configured as the Default should display.
    <br><br>
  3. Press the CommandSender button you created on the Stream Deck. This camera panel should now change from the default camera to the camera you configured in your Event Monitoring profile with the Event Keyword.<br><br>
  4. After the 5 second timeout period you set, the camera panel should return to the Default camera.

<br>

Opening the exacqVision Client

If you’d like to create a button on your Stream Deck to automatically open an instance of the exacqVision Client, this can be done without additional plugins or serial data configuration using the built-in Open action.

Within Stream Deck, perform the following:

  1. Expand the System menu from the actions panel.<br><br>
  2. Drag an instance of the Open action from the panel onto an empty button in the layout.<br><br>
  3. Customize this instance near the bottom of the window.<br><br>
  4. Provide an optional Title and/or customize the button’s icon.<br><br>
  5. In the App/File field, either navigate to the edvrclient.exe file on your machine, or enter the path manually. The default path is C:\Program Files\exacqVision\Client\edvrclient.exe

Users of customized Client .XDV files may open instruct the Open action to open the client using their desired .XDV file by adding the file path to the file. e.g.- C:\Program Files\exacqVision\Client\edvrclient.exe -F"C:\Users\myUserName\Documents\myCustomFile.xdv"

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exacqVision G-Series PoE Quick Start Video

The G-Series PoE NVRs provide affordable exacqVision recorders with built-in power over ethernet capability. Follow along to step through setup and adding your PoE powered cameras to the system.<br><br> Chapters:<br> 00:00 Intro<br> 00:17 Unboxing<br> 00:41 Specifications<br> 01:10 Hardware Ports<br> 03:03 Setup & Network Addressing<br> 04:31 Licensing<br> 05:18 Adding PoE Powered Cameras<br> <br>
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exacqVision G-Series Micro Quick Start Video

The G-Series Micro provides an exacqVision solution in an ultra-small form factor for customers who wish to leverage a smaller system design or in space-constrained locations such as retail shops, restaurants, banks, and small offices. Follow along for installation and setup.<br><br> Chapters:<br> 00:00 Intro<br> 00:22 Unboxing<br> 01:07 Specifications<br> 02:09 VESA Mount<br> 03:17 Setup<br> 04:30 Licensing<br>