LICENSE: Error loading active – Required MAC address missing. Description This indicates that the MAC Address registered to the license was not found. Notes See suggestions in KB 12830: https://support.exacq.com/#/knowledge-base/article/12830
Author: Bhargav Atturu
License Key Error – Server rejected license upgrade. Please fix and try again
Description When importing a License from File or Exacq.com and “Server Rejected License Upgrade. Please Fix and Try Again.” error box appears. Products exacqVision ServerexacqVision ClientexacqVision Web Server Steps to Reproduce Open exacqVision Client Go to Server drop down and select select Configure System On System Tab click import button:Select From File if downloaded License… Continue reading License Key Error – Server rejected license upgrade. Please fix and try again
Exacq Support Portal Log Reference
Authorized dealers and integrators with Support Portal credentials have the ability to access the Log Reference tool, which provides additional information on sometimes cryptic server log entries.
2022-09 September Quarterly Release Training
*There appears to have been a slight bug in the presentation recording where the video recording did not capture the videos being played on the screen. The links below will provide access to the PowerPoint file and individual demonstration videos. ExacqVision Server Bug Fix – Removed limit of 256 devices displayed for Access Control plugins,… Continue reading 2022-09 September Quarterly Release Training
Audit Trail Documentation
*** INTERNAL USE *** Description This document contains information on the data in the audit trail alongside the plugin IDs Product Exacq Server/Plugins Audit Trail 1;0;0; Discovery2;2;0; Successful Login2;0;0; Successful Logout2;2;-3; Failed Login (bad username/password)2;2;-2; Failed Login (missing account)2;2;-1; Failed Login (invalid XML)2;2;3; AD/LDAP Login Failed2;2;2; LDAP Unauthorized2;2;1; LDAP Failure3;1;0; Various status updates4;3;0; Config update5;1;0;… Continue reading Audit Trail Documentation
Using PSchange to rename files on a remote archive server (Windows)
*** INTERNAL USE *** Description Instructions for how to use PSchange tool in order to manipulate files located on a remote archive server. This guide is for running the tool on a windows OS although it can still manipulate files stored on a linux archive server. Product PSchange.exe Steps net use /delete P:
Client Settings File Location
Windows 7/10: C:\Users\%username%\AppData\Roaming\edvrclient\edvrclient.xmlWindows XP: C:\Documents and Settings\%username%\edvrclient.xmlUbuntu: ~/.edvrclient.dir/edvrclient.xmlMac: /Users/%username%/Library/Application Support/edvrclient/edvrclient.xml Replace %username% with the user account name. <br> Each operating system user account maintains separate settings for its exacqVision Client. The settings stored include usernames, passwords, and network addresses required for exacqVision Client to access exacqVision Servers, as well as settings configured on the Client… Continue reading Client Settings File Location
Enabling HTTPS For exacqVision Enterprise Manager Versions 22.03 or Lower
IMPORTANT For Instructions on current versions of exacqVision Enterprise Manager versions 22.06 or higher see Knowledge Base Article #12804 This document details how to enable HTTPS connections to exacqVision Enterprise System Manager on versions 22.03 or lower. For a trusted certificate, it is recommended that you purchase a third-party intermediate certificate from one of many… Continue reading Enabling HTTPS For exacqVision Enterprise Manager Versions 22.03 or Lower
Sunell camera not taking transport option/dropping connection
Title Sunell camera not taking transport option/dropping connection. Description Exacq will connect to Sunell camera but the connection will drop and Exacq will try to reconnect. Product Exacq Sever Steps to Reproduce Connect the camera to ExacqConnection will drop after a few seconds. Expected Results Camera stays connected. Actual Results Camera disconnects after a few… Continue reading Sunell camera not taking transport option/dropping connection
A Range of Analog Video is Offset by One or Two BNCs After tDVR8032 Video Capture Card Replacement
Description A range of (16) or (32) analog video inputs are offset on both the exacqVision client and the tDVR Control Center utility (e.g. Camera 33 = VIDEO LOSS; Camera 34 = BNC 35 video; Camera 35 = BNC 36 video; Camera 36 = BNC 37 video; Camera 37 = BNC 38 video; Camera 38… Continue reading A Range of Analog Video is Offset by One or Two BNCs After tDVR8032 Video Capture Card Replacement