Description In some production environments, service accounts are used to run Enterprise Manager services. In order for the ElasticSearch to run it creates a tmp directory from the account it was installed under, this can cause the service to not run if you try starting the service as a different user. there are two ways… Continue reading Starting ElasticSearch service with a service account
Author: Bhargav Atturu
Kantech ioSmart Reader Panelless Installation Wiring
This video details the wiring connections for installing the Kantech ioSmart Reader for panelless installations. Panelless mode involves independent ioSmart Readers for access control without connecting to control panels and uses your smart phone device as your access key.
ioSmart Reader Panelless Enrollment
Learn how to enroll a Kantech ioSmart Reader in panelless mode for use with Cloudvue access control.
Video Shows in Timeline but Not Playing Back on Remote Client Workstations
Description When searching video from client workstations, results will display in the timeline, but users are unable to playback video. NOTE: The same search can be performed from the exacqVision Client running on the NVR and works normally. Product exacqVision Client 22.09.03 and 22.12.05 Steps to Reproduce From the exacqVision Client search for older… Continue reading Video Shows in Timeline but Not Playing Back on Remote Client Workstations
Configuring Illustra Cameras to Cloudvue Mode
Follow steps involved in converting an Illustra IP camera to Cloudvue Mode.
Enrolling Camera to Cloudvue – Customer Side
This video shows the steps a customer may take to enroll their Cloudvue enabled camera within their Cloudvue account.
Enrolling Camera to Cloudvue – Dealer Side
This video shows steps required by authorized Cloudvue Dealers and Integrators to associate customer Cloudvue enabled cameras with a customer’s Cloudvue account.
Corrupted Failover group causing EM to drop servers
Issue When running EM version 22.09 or lower if you see your servers constantly connecting and then disconnecting, please check the EM logs specifically the importer log you should find something similar to this log.. [02/Dec/2022 09:52:52] WARNING [MainProcess:6016,Thread-1:8532,importer.py:292] FailoverProcess died unexpectedly[02/Dec/2022 09:52:52] INFO [MainProcess:6016,Thread-1:8532,importer.py:575] Shutting down brain.[02/Dec/2022 09:52:52] INFO [MainProcess:6016,Thread-1:8532,importer.py:444] Cleaning up importer resources[02/Dec/2022… Continue reading Corrupted Failover group causing EM to drop servers
Internal Fishers Office – Changing Illustra Camera to Cloudvue Mode
*** INTERNAL USE *** On most networks changing an Illustra camera to Cloudvue Mode for C2C recording to Cloudvue is not an issue. But there is a multistep process when in the Fishers office due to network restraints. When clicking on the Cloudvue tab within the camera’s web interface the camera tests that it has… Continue reading Internal Fishers Office – Changing Illustra Camera to Cloudvue Mode
How to Update Illustra Firmware
Steps to update the firmware on your Illustra IP cameras.