Author: Bhargav Atturu

Viewing and Exporting ExacqVision System Log Files

IMPORTANT: If you are already working with Support, or intend to open a Support case you will probably want to export and/or submit your Diagnostics, which include the System Logs and much more information about your system. The steps for this can be found in a separate article. See How to Submit Support Diagnostics<br><br> To… Continue reading Viewing and Exporting ExacqVision System Log Files

Using SSL with exacqVision Web Service (Windows)

Version 8.4 and Higher Follow the instructions in Article 1002 to configure HTTPS support in the Web Service. <br> Version 8.2 and Lower SSL, a security system combining authentication and encryption, is used to protect communication between a web server and client. Enabling SSL on a web server allow all clients connecting to that server two… Continue reading Using SSL with exacqVision Web Service (Windows)

Opening exacqVision Client on Separate Monitors Using Short Cuts with Client 9.2 and Earlier

If you are using exacqVision Client 9.2 or earlier and want to create a shortcut that allows your users to open the client to a predesignated camera view, event monitoring profile, or to specific monitors on a multi-monitor viewing station, you will need to create an XML file based on the client CLI documentation: If… Continue reading Opening exacqVision Client on Separate Monitors Using Short Cuts with Client 9.2 and Earlier

Default Windows User Accounts on Exacq Systems

When setting up a new Exacq system, the out-of-box experience will prompt you to create a default operating system account. This account will be given administrative privileges. Additional user accounts may be created using the Kiosk scripts available on the Desktop. Kiosk user accounts have restricted privileges. The Kiosk account is blocked from all operating… Continue reading Default Windows User Accounts on Exacq Systems

Panasonic NW502 JPEG versus H.264 Issue

If you connect to a Panasonic NW502 camera and the software displays JPEG while MPEG-4 is greyed out, you must enable H.264 video encoding. To do this, browse to the NW502 camera configurator and open the Image page. Then change the Video Encoding Format from MPEG-4 to H.264. <br>

Locking Down Linux GRUB (Legacy)

To lock down Linux GRUB, complete the following steps: <br> <br> This puts a password entry in /boot/grub/menu.lst as an md5 hash. If you want to change it after running this script, replace the hash with one created with grub-md5-crypt. <br> To view code follow the link: http://exacq-staging.instil.co/#/file-manager/1b63f3e9-b6e5-48be-9cd2-14b4a1ad2fad/kb-00597-597-210212 <br>

exacqVision Timestamp Format

All exacqVision video is timestamped in UTC, so there is no ambiguity as to the absolute time when the video was recorded. When exporting video, the time zone of the system on which the video was recorded is not stored. Starting with exacqVision version 3.4, two features were added to make this more transparent to… Continue reading exacqVision Timestamp Format

Manually Checking a Drive for Errors in Linux

Run fsck On Linux systems, if a disk encounters a filesystem error, the physical drive may still be good but require a file system consistency check. Perform the following steps to attempt to correct this. If the affected volume is a video storage volume: <br> Appendix If drive fails to unmount, you will need to… Continue reading Manually Checking a Drive for Errors in Linux