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Knowledge Support Support Categories exacqVision Webservice Products

AVI exports fail

Description

In the web service, exports in AVI format fail. The export is started, but no progress is ever shown and the export never completes.

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Version Introduced

7.7.24

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Platform

Web Service/Windows

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Steps to reproduce

On the search page, create an export, selecting the AVI format.

Expected result

The export progresses as expected.

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Actual result

The export hangs on starting, with no progress ever displaying.

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Work Around

  • * Export video to another format (PS, EXE)
  • * Remove the FFMPEG libraries

1. Remove the following files from C:\Program Files (x86)\exacqVision\WebService\bin\:


avcodec-56.dll
avfilter-5.dll
avformat-56.dll
avutil-54.dll
swresample-1.dll
swscale-3.dll

2. Restart the web service.

  • * Downgrade to 7.6.

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Version Fixed

8.1.8