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Knowledge Support Support Categories exacqVision Webservice Products

Server-side digital PTZ is not restored on resume

Description

When reopening the Exacq Mobile 3 app, the previously set cameras are reloaded into the live page. During this process, server-side digital PTZ (dewarp) is not restored, leaving the camera in the default state.

Note: This is for server-side digital PTZ only (i.e. dewarp only). Pinch-to-zoom functionality is properly restored on resume.

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Version introduced

Exacq Mobile 3, version 3.3.8

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Platform

Mobile / All

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Steps to reproduce

  1. Select a digital PTZ camera (I used the FE8172V Fisheye on vivotek.exacq.com).
  2. Perform a server-side digital PTZ action.
  3. Return to the main panel.
  4. Suspend the app.
  5. Resume the app.

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Expected result

The digital PTZ settings are restored.

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Actual result

The digital PTZ settings will not be restored.

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Work Around

Re-apply the digital PTZ settings after restarting.

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Version Fixed

Unknown