Description
Some Vivotek cameras require Basic Authentication. This should be indicated in the Notes section of the cameras test record. The camera will not connect if digest authentication is selected.
Product
- Vivotek IP Cameras
- exacqVision Server
Steps to Reproduce
- Add a Vivotek Camera
Expected Results
- Camera connects
Actual Results
- The camera does not connect and a connection error “Connection error (403)” is returned
Solution
- Disable the camera in the exacqVision Client
- Access the camera configuration page via a web browser
- Navigate to Network > Streaming Protocols > Authentication
- Change Authentication from digest to basic for both HTTP and RTSP protocols
- Navigate to Security > Miscellaneous
- Uncheck the Enable Cross-Site Request Forgery (CSRF) protection option
- Save the changes
- Reboot the camera
- Access the camera configuration page via a web browser
- Navigate to Network > Streaming Protocols > Authentication
- Verify the authentication mode is set to basic
- Navigate to Security > Miscellaneous
- Verify CSRF is not enabled
- Enable the camera in the exacqVision Client
Important: The camera seems to require a reboot to fully apply the change in authentication mode.