How do I update my exacqVision software?

exacqVision Applications

exacqVision software can be thought of as a suite of applications that work together to provide different services.

The primary application is the exacqVision Server, which records video, audio, and event data. The exacqVision Client provides an interface to view live and recorded video as well as to configure the server application. A single site may have the exacqVision Client installed on many workstations. The exacqVision Web Service connects to the server application as well to provide the ability to view live and recorded video via web browser or mobile app.

These may be updated using the user interface, or by downloading and manually running installers for the newer version.

When opting to update one of these applications it is not uncommon for users to forget to update the others. This guide will explain how to update each of these applications on both Windows and Linux machines. Use the Contents menu to skip to sections relevant to your installation.

exacqVision Client

‘Check for Updates’ using the Client

The exacqVision Desktop Client software for Windows, Linux, and Mac operating systems provides an easy way to update the software using the ‘Check for Updates’ button.

Open the exacqVision Client software.
Click the exacqVision logo in the upper corner.
Click the ‘Check for Updates’ button.

NOTE: This requires the client workstation to have internet access.
Allow the update to download.
When ready, click the ‘Install’ button.
The Client installer requires the Client software to be closed during update. Click ‘Yes’ to automatically close the Client application and continue with the update.
The Client installer will complete and you may reopen the Client application to continue use.

NOTE: This only updates the Client software on the machine it was performed on. Each client workstation should be updated.

Manual Client updates

Navigate to the Software Downloads page at Exacq.com
Download the exacqVision Client installer beneath the section for your operating system (Windows, Linux, or MacOS). 
Avoid using the ‘exacqVision Server Bundle’ to update client workstations. You may unintentionally install additional instances of the exacqVision Server and/or Web Service on your network which could lead to user problems. 
NOTE: Only 64-bit installers are provided for current versions here. Refer to Legacy Software Downloads for 32-bit software.
Install the new version.
- Windows:
 - Run the downloaded .EXE executable by double-clicking it. Unless you’ve changed the download location, it will likely be located in your Downloads directory.
- Linux (Ubuntu/Debian):
 - Run the downloaded .DEB installer by double-clicking it. Unless you’ve changed the download location, it will likely be located in your Downloads directory.
- MacOS:
 - Double-click the downloaded .DMG file to open it.
 - Drag the ‘edvrclient’ and ‘ePlayerPro’ icons into the ‘Applications’ folder.
On Windows and Linux, follow the prompts to complete the Client software update.
NOTE: This only updates the Client software on the machine it was performed on. Each client workstation should be updated.

Client software deployment

Windows .MSI installers are also provided on the Software Downloads page for those users that need to provide software deployments.

exacqVision Server

Before Server Update – Best Practice

Prior to making changes to your server installation, it is best practice to export a copy of your server’s settings.

Open the exacqVision Client application and change to the Configuration screen by clicking the gear icon from the upper-left of the toolbar.
You will need to be connected to the exacqVision Server with administrator privileges. Logged in user accounts can be changed by navigating to the ‘Add Systems’ page and highlighting the server of your choice then changing the ‘Username’ and ‘Password’ used to connect.
While logged in with administrator privileges, use the navigation panel on the left-hand side to expand the tree under the name of your server by clicking the + symbol beside the server name.
Click on the ‘Configure System’ node beneath it.
Select the ‘System’ tab and locate the ‘Settings’ section. Click the ‘Export’ button to save your server’s settings for safe keeping. If keeping several backups, it may be helpful to name the exported files with the date the export was performed.

‘Check for Updates’ on Server

Open the exacqVision Client application and change to the Configuration screen by clicking the gear icon from the upper-left of the toolbar.
You will need to be connected to the exacqVision Server with administrator privileges. Logged in user accounts can be changed by navigating to the ‘Add Systems’ page and highlighting the server of your choice then changing the ‘Username’ and ‘Password’ used to connect.
While logged in with administrator privileges, use the navigation panel on the left-hand side to expand the tree under the name of your server by clicking the + symbol beside the server name.
Click on the ‘Configure System’ node beneath it.
Select the ‘Update’ tab from the list of tabs across the top of the ‘Configure System’ page. The tab displays the current exacqVision Server version and provides a ‘Check for Updates’ button.
Click the ‘Check for Updates’ button.
NOTE: This requires the system running the exacqVision Server application to have internet access.
The Version drop-down menu will populate with all available versions, automatically choosing the latest version that your system is licensed to use.

NOTE: If your server license is expired, only versions released prior to your license expiration date will be available to you.
After making the version selection, click the ‘Update’ button.

NOTE: The server will go offline during this process and pause recording during that time. This could take several minutes depending on your system. Click ‘Continue’ to accept.
The server will begin the process of downloading the update and installing the new version.

The Client software will reconnect to the Server once the update has completed and the service returns.

Manual Server updates

Navigate to the Software Downloads page at Exacq.com
Download the exacqVision Server installer beneath the section for your operating system (Windows, Linux). 
NOTE: Only 64-bit installers are provided for current versions here. Refer to Legacy Software Downloads for 32-bit software.
Install the new version.
- Windows:
  - Run the downloaded .EXE executable by double-clicking it. Unless you’ve changed the download location, it will likely be located in your Downloads directory.
- Linux (Ubuntu/Debian):
  - Run the downloaded .DEB installer by double-clicking it. Unless you’ve changed the download location, it will likely be located in your Downloads directory.
Follow the prompts to complete the Server software update.
NOTE: This only updates the Server software on the machine it was performed on. Client software is unaffected. See Client updates section for more.

exacqVision Web Service

‘Check for Updates’ in Web Service

Open a web browser and navigate to the Web Service landing page. By default the Web Service uses port 80, so using the browser on the system running the exacqVision Web Service, it can be reached at http://127.0.0.1
On the landing page, a link for ‘Web Service Configuration’ can be found in the lower corner. Click this link.

NOTE: If you cannot see this, you may not be using the browser on the system running the Web Service, and/or the configuration settings to display this link may have been changed.
Log into the Web Service Configuration using the administrator account configured for the web service.
From the left-hand side, expand the ‘Configuration’ menu, then select ‘Updates’.
Click the ‘Check For Updates’ button. You will be notified if an update to your existing version exists. Click to ‘Install’ the update.
Confirm the install.

NOTE: The web service will be unreachable by your site’s web and mobile users during the software update, which could take several minutes.
The Web Service will restart when the update has finished.

Manual Web Service updates

Navigate to the Software Downloads page at Exacq.com
Download the exacqVision Web Service installer beneath the section for your operating system (Windows, Linux). 
NOTE: Only 64-bit installers are provided for current versions here. Refer to Legacy Software Downloads for 32-bit software.
Install the new version.
- Windows:
  - Run the downloaded .EXE executable by double-clicking it. Unless you’ve changed the download location, it will likely be located in your Downloads directory.
- Linux (Ubuntu/Debian):
  - Run the downloaded .DEB installer by double-clicking it. Unless you’ve changed the download location, it will likely be located in your Downloads directory.
Follow the prompts to complete the Web Service software update.
NOTE: This only updates the Web Service software on the machine it was performed on.