Description
Reports of certain models from Samsung/ Hanwha cameras have ran into an issue where they only connect to a few of the lenses after updating to Exacq Server version 24.12.5.0. Typically seen on one lens, the camera live view will show video loss but the connection status shows connected.
Product
- Samsung Cameras Reported:
Note: Other models in the PNM series could be exposed to this issue.
PNM-8082VT
PNM-7002VD
PNM-7082RVD
PNM-7000vd
PNM-9000VD - exacqVision Server24.12.5.0
Steps to Reproduce
Update Server from 24.09 official release or older to Server 24.12.5.0
Expected Results
Should not get Video loss on any lenses.
Actual Results
Reports that the issue can range from multiple lenses , 2 lenses, and more frequently of a single lens showing video loss.
Solution
This will be in a backpatch for Exacq Server Version 24.12.x.x when released.
We do have a Test build that can be used with consent.
T2 or T3 would need to transfer the file to the system and update.
RC 24.12.6.0 Server is able to be used.
https://crm.exacq.com/release/Vision%20Server/24.12.x/24.12.x/exacqVisionServer_24.12.2784003.0_x64
We will update the KB once the official Backpatch is out.
RC 24.12.6.0 Is also able to be used.
AES-1158
AES-1165