It is considered best practice to periodically check the health and status of exacqVision storage devices. If a device has failed, this guide explains the steps needed to replace that device using exacqVision Client and LSI MegaRAID Storage Manager.
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Identify and Replace the Failed Drive
- In exacqVision Client, navigate to Config (Setup) Page, which is the button with the gears icon, and then open Storage page.
- Select the Hardware tab on the right and then select the LSI MegaRAID SAS device.
- Select the device that is highlighted in red (for example, Port 19). Note the Port and Serial Number.
NOTE: If you do not feel comfortable removing a drive while the server is running, or if you aren’t sure which port is affected, shut the server down through the operating system. Then locate the physical port on the front of the server and remove the drive. Move the button on the right side of the drive to the right and slide the drive out. - To confirm that you removed the correct drive, cross check the serial number on the drive with the serial number shown in exacqVision Client.
- Remove the screws holding the failed drive into the drive tray. Set this drive aside.
- Attach the new drive into the drive tray and insert it into the port on the front of the server.
- Push the drive into the port and lock the tray into place by pushing the arm into place. You will feel some resistance at the back of the port when pushing the drive in. Do NOT force the drive into position. The arm will click when it reaches locking position.
- If needed, power the server back on.
- If the rebuild does not start automatically, please proceed to Section II. If it does, please proceed to ‘Check Rebuild Progress and Confirm Completion’.
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Add the New Drive to the Array
- If the server was shut down, close exacqVision Client, log out of the user account, and log in to the admin account.
- Minimize exacqVision Client and open the LSI MegaRAID Storage manager from Start > All Programs > MegaRAID Storage Manager > StartupUI or by double-clicking the MegaRAID Manager icon on the Desktop (if present).
- When the Host View page opens, select the Host that appears in the list to display the login window.
- Enter the username/password — admin/admin256 (Windows) or root/exacqvisionip (Linux) — and select Login.
- Confirm on the Dashboard tab that the controller is in a Needs Attention state, and that the log shows Warning ID 250: VD is now PARTIALLY DEGRADED VD 0.
- Select the Physical tab, right-click the LSI MegaRAID controller, and select Silence Alarm.
- Locate the new drive, which should appear as (Foreign) Unconfigured Good. Right-click the drive and select Replace Missing Drive.
- Confirm Drive Group, RAID Level, and Row index (Slot), and then select OK.
- The new drive should appear as Offline. Right-click the drive and select Make Drive Online.
- Select the box next to Confirm and then select Yes.
- The drive now enters a Rebuild state.
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Check Rebuild Progress and Confirm Completion
- To see an estimate of how long the rebuild will take, select the clock icon.
- The progress of the rebuild and an estimated time for completion are displayed.
- After completion, the log in the LSI Storage Manager should display ID 249: VD is now OPTIMAL VD 0.
- Confirm the status of the array in exacqVision Client by navigating to the Storage page and then the Hardware tab. The port that was shown in red previously should now be listed as Healthy.
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