Description
The disk space section in Cloudvue Manager for C2C devices returns a listing of the partitions on the camera and the microSD card.
It is equivalent to running the Linux command df -h
SD Card Status
Green – Healthy
Ideally the SD card will show a status of green with a message of SD Card is Healthy. Also the Use% for /dev/sdcard1 mounted as /media/sd1 should be at or below 90%.
Red – No SD Card
If a microSD card has not been been inserted into the camera then the status will be red and the SD Card Message will say “No SD Card”. In addition there will not be a line for the mount point /media/sd1 listed in the disk space results.
Red – SD Card is not formatted correctly. Format it as vfat
While in this state the SD Card will not mount and video will not record to the SD Card. Verify the C2C is running the most recent version of Cloudvue Software and if not update. Reboot the device and check the status. If the issue persists then check the camera firmware version to see if an update is available. Update the cameras firmware.
Red – SD Card Unsupported
A status of Unsupported means that Health Check cannot read the status of the microSD Card. This is typically because the card is either not manufactured by Western Digital or is a model which is not supported by Health Check. It is not a statement as to the overall functionality of the SD card but if Health Check can check the status of the card. Further investigation is needed to figure out if the card is working normally.
Verification
To determine if the SD card is working normally.
- Update the C2C device to Cloudvue Software version 23.09.x or higher
- Run Health Check
- Check that the SD Card Working section shows “true”
- Check that the SD Formatted section shows “OK”
/home/smartvue/smartvue_config/sd_formated:OK - Check that the SD Ownership section has an entry similar to
drwxr-xr-x 4 smartvue sdcard 16384 Dec 31 1969 sd1 - If these all check out then it is safe to assume the Unsupported message is because they are either using a micoSD card from a different manufacturer or it is a model of Western Digital that we are not familiar with.