Categories
Knowledge Support exacqVision EDGE Support Illustra exacqVision Server Categories Products

Edge Server Application Stops Shortly After Starting on Illustra Cameras

Description

Users setting up the ExacqVision Edge or Edge+ application on Illustra cameras may see the application running and connect to it only to find it stops running shortly thereafter. This is likely due to changing the default ‘Enable Event Record’ setting on the camera.
<br>

Product

Cameras:

  • Illustra Pro Gen4 Cameras
  • Illustra Pro Gen3 Cameras

Edge Server

  • All versions

<br>

Steps to Reproduce

  1. Format and Mount the microSD card in the camera.<br><br>
  2. Check the ‘Enable Event Record’ box on the Record Settings tab.<br><br>
  3. Upload the Edge application. The application should start after uploading, but if it is stopped, start the application manually.

<br>

Expected Results

Edge Server runs without issue and client connections are maintained.

<br>

Actual Results

Shortly after the application starts, the client connections drop and Edge Server application on the device changes to a Stopped/Not Running status.

<br>

Solution

Uncheck the ‘Enable Event Record’ box on the Record Settings tab.

The default setting is unchecked/disabled. This box is used for local recording on the camera without an Edge Server application. When this is checked, the Edge application and camera software compete for control of the storage causing the Edge application to fail.

<br>