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Cloudvue Access – Allowing Bluetooth permissions

Description

When using Cloudvue Access to allow opening of doors in near by the application needs to have permission to use bluetooth

Product

Cloudvue Access

Steps to Reproduce

  • Open Cloudvue Access
  • Login
  • Select near by tab

Expected Results

You see all doors near by

Actual Results

No doors are seen in near by but location tab shows all doors

Solution

You need to make sure the application has permission to the devices bluetooth via the settings.

Samsung

  • Select settings on your device.
  • Select apps.
  • Select Cloudvue Access.
  • Select Near By devices.
  • Ensure this is set to Allow.

iOS

  • Select Settings on you device.
  • Scroll down to Cloudvue Access and select it.
  • Ensure Bluetooth is on.