Description
Gateway Tools are designed to work with Cloudvue only and will display a “Device Offline” error if launched from Cloudvue Local.
Product
- Cloudvue
- Cloudvue Local
Steps to Reproduce
- Access an NVR via Cloudvue Local
- Navigate to Settings > Settings Tab > Gateway Tools
- Click either Sync Gateway or Reboot Gateway
Expected Results
Popup Message “Device Offline” “Reconnect Device to Continue”
Solution
This is by design, use Cloudvue (www.cloudvue.com) to launch Gateway Tools
STWELVE-10439