Title
Corrupted cloud-config.json File
Description
Customer reported that they could no longer view live video in Cloudvue Web or Cloudvue Mobile App. Additionally, Disk Space would not load.
Product
- C2G
Solution
We were able to use the failover port to gain SSH access to the Cloudvue Gateway and replace the corrupted configuration file
/smartvue/cloud-config.json
{"cloud":{"uri":"wss://messaging.cloudvue.com"}}