Error Code 49: Invalid Credentials When Logging Into LSA (LSI Storage Authority)

Description 

LSI Storage Authority (LSA) fully supports English OS only, other languages are supported but a change to the LSA.conf file is necessary before you can login to LSA.

Product 

• MegaRAID
• LSI Storage Authority (LSA)

Steps to Reproduce 

• Launch LSA from the desktop 
• Enter the administrators username and password

Expected Results 

• Login is successful and the LSI Storage Authority Landing Page is displayed

Actual Results 

• Login fails with Error Code 49: Invalid Credentials

Solution

LSA fully supports English OS only.If you are using native German, French or Spanish OS, you need to edit the LSA.conf file and translate “Administrators” to your native language.
Resolve Error Code 49: Invalid Credentials with the following steps:

• Stop the exacqVision Server Service
• Stop the LSAService Service
• Edit LSA config file (LSA.conf)
  • C:\Program Files(x86)\LSI\LSIStorageAuthority\conf\LSA.conf
  • Locate this line:  full_access_groups = Administrators
  • Depending on the OS language change the key word Administrators to  Administrateurs (French) Administratoren (German) or Administradores (Spanish)
    • French
      • full_access_groups = Administrateurs
    • German
      • full_access_groups = Administratoren
    • Spanish
      • full_access_groups = Administradores
    • Russian
      • full_access_groups = Администраторы or Administratory
  • Save the changes
• Start the LSAService Service
• Start exacqVision Server Service

Source: Broadcom Knowledge Base Article 1211236746276

Error-Code-49-Invalid-Credentials-when-trying-to-login-to-LSA-management-software.pdf