Description
Customers have reported that they are unable to unlock doors using previously enrolled ioSmart readers in panelless mode. In addition users are unable to enroll new readers. Engineering is aware of the issue and a fix will soon be pushed to all controllers.
Products
- Cloudvue
- Cloudvue Access App
- Cloudvue Mobile App
- EntraPass Go Pass App
- Kantech panelless ioSmart Bluetooth Card Readers
IMPORTANT: Users MUST transition from EntraPass Go Pass App to the “Cloudvue Access” app #13418. See Knowledge Base Article #13379 for Instructions on Installing Cloudvue Access
Solution #1 – Using Cloudvue
- From the Cloudvue (https://www.cloudvue.com)
- Select Views
- Expand Devices
- Select the desired reader
- Choose Settings
- Select Save (Note: No other changes are necessary)
Solution #2 – Using Cloudvue Manager
- From Cloudvue Manager
- Search Mobile Access Devices
- Select the Device and choose Edit Reader
- In the “Edit Mobile Access Device” Window select Submit
- Note: No other changes are necessary
