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Psmove may get frozen on windows machine

*** INTERNAL USE ***

Description 

When using psmove on a windows machine the process may get frozen and you will get a cursor in PowerShell that stops blinking. This issue will occur if psmove is trying to move data to a date that does not exist in the local storage.

Product 

Any ExacqVision NVR running Windows

Steps to Reproduce 

  • Open PowerShell
  • Run psmove.exe -v -l

Expected Results 

Data that is out of sync gets moved to the correct dates/folders.

Actual Results 

psmove freezes in PowerShell

Solution

  1. Download Process Monitor Process Monitor – Windows Sysinternals | Microsoft Learn.
  2. Run Process Monitor after installing.
  3. Open PowerShell and run psmove.
  4. Process Monitor will inform you what month and day folder does not exist.
  5. You will see “NAME NOT FOUND” with the file path entries in Process Monitor.
  6. Manually create this day folder in the local storage.
  7. psmove will then begin to move data.

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