exacqVision Enterprise Manager Spare shows status of Failover Locked

Description 

An ownership issue between EM and a protected server will often result in the status of the spare and protected server showing “Failover Locked”.

Product 

• exacqVision Enterprise Manager

Steps to Reproduce 

• From the exacqVision Enterprise Manager dashboard select Failover Groups
• Click on the Name of the Failover Group

Expected Results 

• Spare shows a status of Spare Standby 

Actual Results 

• Spare shows a status of Failover Locked

Solution

1. Unmanage systems as described in the Release system management section of the exacqVision Client User Manual.
2. Restart the exacqVision Server service on the failover and protected servers
3. Verify the spare is now showing a status of Standby