Description
When updating Exacq Server to 24.12.7.0 motion events will stop registering in the Camera Setting page under status last motion event. Motion Events are not being recorded.
Product
- Exacq Windows and Linux
- Avigilon camera models known to be affected:
32C-H4A-4MH-360
32C-H5A-4MH
5.0C-H5SL-BO1-IR
5.0C-H5SL-DO1-IR
5.0C-H6M-D1-IR
2.0C-H4IRPTZ-DP30-WP
3.0C-H5SL-D01-Ir
3.0C-H5SL-D1
Steps to Reproduce
- Update to or install exacqVision Server version 24.12.7.0
Expected Results
- Motion recording works
Actual Results
- Motion is not detectd
- Motion recording fails
Solution
- Downgrade to exacqVision Server 24..09.5
- A fix will be included in exacqVision Server version 25H1
- Customers wanting to try a development release can be provided with ExacqVisionServer_24.12.2239205.0
- Preferably they should be encouraged to downgrade and wait for the release of 25H
- See AES-1232 and AES-1198 for additional information