Description If Cloudvue C2C Illustra Flex2 4k Bullet or Dome camera is not recording locally or to the cloud it may be a camera firmware issue. Product Solution When issue was observed cameras were running the latest production firmware Illustra.SS004.01.09.05.0008 (Flex Gen2), live view was working normally however the cameras were not recording either to… Continue reading llustra Flex2 4k Bullets / Domes Not Recording
Month: October 2024
Cloudvue Advance Replacement RMA Process – North America
Description Please use the following steps when creating a Cloudvue Advance Replacement RMA in North America. Solution Complete the normal Cloudvue RMA Process for North America, see KB #13217 for instructions. From the RMA Salesforce Case Email Will Anderson <will.anderson@jci.com> requesting that he create a sales order. The email should include the following information: IMPORTANT: … Continue reading Cloudvue Advance Replacement RMA Process – North America
Cloudvue NVR Recorder Debugging
Description At times it can be useful to get nvr-recorder debug level output to troubleshoot recording issue on a Cloudvue Gateway. This can be achieved using the smv-record debug engine. Product Solution The basic steps are: Example Tech Tip: Support Diagnostics also captures this information in the Smartvue-smv-record.log section.
Axis P3353 Cameras Not Recording on a Cloudvue Gateway
Title Axis P3353 Cameras Not Recording on a Cloudvue Gateway Description It has been observed that while live images are visible the Axis P3353 is not recording. Product Steps to Reproduce Expected Results Actual Results Solution