Title

Axis P3353 Cameras Not Recording on a Cloudvue Gateway

Description 

It has been observed that while live images are visible the Axis P3353 is not recording.

Product 

• CVG
• Axis P3353

Steps to Reproduce 

• Add an Axis P3353 camera as using Device Model (Axis-Camera)
• Confirm Live video can be viewed
• Attempt to playback archived video

Expected Results 

• Archived video is retrieved and plays

Actual Results 

• Archived video is not retrieved and a “no archive found ” message displays

Solution

• Use the cameras Web GUI to check the Image Resolution settings (Setup > Video Stream > Image)
• If the Resolution shows (not supported) the Cloudvue Software will fail to open the input and recording will fail
• To correct, click the dropdown and select the highest available resolution 800×600
• Repeat this change for each camera
• Restart the Cloudvue Gateway
• Verify that video is now being recorded