Month: July 2024

Categories
Plugin Knowledge Support Support exacqVision Server Products SamsungPI

Samsung PNM-C34404RQPZ Connection Issues

Description 

There have been several reports of connection issues with the Samsung PNM-C34404RQPZ. Reports of the units rebooting upon connecting it to the client and which plugin to utilize.


Product 

Exacq Server 24.03.7.0
Camera Info: Samsung PNM-C34404RQPZ
FW used: 23.01.04_20240417_R650

https://www.exacq.com/integration/ipcams/#getCameraRecord=901b747e-fcbf-5464-7543-5aeb7ae3afe8~nstep_id=step-3

Steps to Reproduce 

In the Client go to Add IP Cameras under the configuration. Add the first set of fixed camera’s as you would normally do for any camera.
Add the PTZ camera using the method seen below with the override.

Expected Results 

Camera should connect and work as designed.

Actual Results 

Some reports experience the camera rebooting during connection due to the none use of the power supply that is shipped with the unit. The Power supply must be used.

When connecting the camera as Hanwha or Samsung Plugin on older FW 23.01.03_20240119_R528 will connect but it was reported that motion was not working.

Solution

Update Exacq Server to 24.03.7.0 or above.
Use FirmWare 23.01.04_20240417_R650.
Add PTZ sensor manually using ipaddress#bank=2
Add the camera as Hanwha or Samsung device type.
Make sure the power adapter is of correct specification for proper functioning of the camera. Refer to the camera data sheet.


NOTE:
We have noticed Hanwha has started changing the gov size down to the framerate when users lower the framerate, but not the other way around.

If a user attempts to change a setting while the HTTPS connection is still being attempted, the camera has trouble sending data.

To check this, Log Into the camera web page and verify the GOV size is set to frame rate or higher. Out of the box they are set to 2x framerate. For example- 30fps 60GOV.

AES-878

Categories
Documentation Quick Start Guides Categories exacqVision Hardware Products

Installing X-Series ReadyRails on Racks with Threaded Round Holes

The ReadyRails that ship with exacqVision X-Series NVRs are designed to be toolless when used with server racks that have square or unthreaded round mounting holes on the rack uprights. The following guide describes how to adapt these rails, using tools, for use with rack uprights with threaded round screw holes.

  1. Examine the each end of the rail and take note of the pegs, as indicated in the illustration below.
  1. Insert a flathead screwdriver into the slot at the end of each peg and turn to remove the pegs. Repeat this on the opposite end of the rail.
  1. Remove the end plate. Repeat this at the opposite end of the rail.
  1. Fit the L-bracket on the end of the rail around the upright, facing outward. Use installer provided screws to secure the rail to the rack’s upright. Use the bottom of the bracket for front/rear alignment as the bracket holes are in different positions on the front and rear of the rail.

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Categories
exacqVision Server Windows Knowledge Support Support exacqVision Server Products PanasonicPI

H265 Motion Detection Fails on Panasonic WV-S8531N

Description 

The Panasonic WV-S8531N fails to detect motion when using H265 option.

Product 

ExacqVision Server

  • Server 22.09

Steps to Reproduce 

  • Connect the Camera to Server 22.09 using camera FW 1.03 and set the schedule to record motion.
  • Set Camera to Motion recording schedule and use H265 Format.

Expected Results 

Motion is detected and video records.

Actual Results 

Motion is not detected and video is not recorded.

Solution

Updating firmware to S8531_202ES allowed the camera use Motion with H265 format on Server 22.09.

AES-146

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