Description
There have been several reports of connection issues with the Samsung PNM-C34404RQPZ. Reports of the units rebooting upon connecting it to the client and which plugin to utilize.
Product
Exacq Server 24.03.7.0
Camera Info: Samsung PNM-C34404RQPZ
FW used: 23.01.04_20240417_R650
Steps to Reproduce
In the Client go to Add IP Cameras under the configuration. Add the first set of fixed camera’s as you would normally do for any camera.
Add the PTZ camera using the method seen below with the override.
Expected Results
Camera should connect and work as designed.
Actual Results
Some reports experience the camera rebooting during connection due to the none use of the power supply that is shipped with the unit. The Power supply must be used.
When connecting the camera as Hanwha or Samsung Plugin on older FW 23.01.03_20240119_R528 will connect but it was reported that motion was not working.
Solution
Update Exacq Server to 24.03.7.0 or above.
Use FirmWare 23.01.04_20240417_R650.
Add PTZ sensor manually using ipaddress#bank=2
Add the camera as Hanwha or Samsung device type.
Make sure the power adapter is of correct specification for proper functioning of the camera. Refer to the camera data sheet.
NOTE:
We have noticed Hanwha has started changing the gov size down to the framerate when users lower the framerate, but not the other way around.
If a user attempts to change a setting while the HTTPS connection is still being attempted, the camera has trouble sending data.
To check this, Log Into the camera web page and verify the GOV size is set to frame rate or higher. Out of the box they are set to 2x framerate. For example- 30fps 60GOV.
AES-878