Illustra Firmware Version SS018.24.03.00.0010 Not Supported on C2C

Description

It has been discovered that Illustra firmware SS018.24.03.00.0010 is missing key Cloudvue components and is there for NOT supported on C2C devices. The primary indicator is no data centers will be displayed when converting to Cloudvue mode.

Products

C2C#	Illustra#	Description
TCCF42V032	IFS02IFS02-D12-ITA4	2MP , 2.7-13.5 MFZ , Mini-Dome
TCCF44V032	IFS04-D12-ITA4	4MP , 2.7-13.5 MFZ , Mini-Dome
TCCF48V032	IFS08-D13-ITA4	8MP , 3.6-11 MFZ , Mini-Dome
TCCF42VI032	IFS02-D12-OIA4	2MP , 2.7-13.5 MFZ , IR Mini-Dome
TCCF44VI032	IFS04-D12-OIA4	4MP , 2.7-13.5 MFZ , IR Mini-Dome
TCCF48VI032	IFS08-D13-OIA4	8MP , 3.6-11 MFZ , IR Mini-Dome

NOTE: It should be assumed that this issue will affect any Gen4 Flex using Illustra SS018.24.03.00.0010 not just those listed.

Solution

Upgrade to camera firmware version Illustra.SS018.24.09.00.0003 or higher.