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Windows Server 2022 Showing Only One Network Card

Description 

Some Exacq NVRs built with Microsoft Windows Server 2022 only acknowledge one network interface, rather than two, when being configured out-of-box.

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Product 

Issue has been noted on BBE systems ASRock Industrial IMB-X1313 system boards, listed below.

  • Z-Series systems
  • Some A-Series systems, depending on the system options ordered

NOTE: Windows Server OS is an optional upgrade for many systems, so this will not apply to all systems listed above.

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Steps to Reproduce 

  1. Power on unit<br><br>
  2. Check Windows Device Manager for listed network interfaces<br><br>
  3. Check exacqVision Client Network Settings

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Expected Results 

All network cards are recognized and appear listed.

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Actual Results 

Only one interface is listed.

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Solution

Attempt solution starting with Step 9 first. If this still fails, repeat steps beginning with Step 1, which requires opening the system chassis.

  1. Power the system down gracefully using the shutdown option from the OS.<br><br>
  2. Unplug system and press the power button to drain any residual power off the board.<br><br>
  3. Open the system, locate and remove the CMOS battery from the system board. Wait 5 to 10 minutes before continuing.<br><br>
  4. Replace the CMOS battery.<br><br>
  5. Reconnect power to the system.<br><br>
  6. Power on the system.<br><br>
  7. Enter the system BIOS or Boot Option menu and boot to the UEFI partition.<br><br>
  8. Check for changes in recognition of the additional network interface(s). If no change, continue with next steps.<br><br>
  9. Restart the system and enter BIOS.<br><br>
  10. Open to the Exit menu and select Load Defaults.<br><br>
  11. Reboot and enter BIOS again, select the UEFI partition as the boot option.<br><br>
  12. Check Windows Device Manager and Network Settings to validate that the additional interface(s) are detected.

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AES-842 Has been created to investigate this.

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Additional Steps

Pull the logs from the UEFI

  1. Open CMD.<br><br>
  2. Enter the following:
    mountvol z: /S<br><br>
  3. Type cd z: and press Enter.<br><br>
  4. Type dir and press Enter.<br><br>
  5. Type cd EXACQ and press Enter.<br><br>
  6. Open File Explorer and locate the logs in the Z partition. This is hidden by default. If you make them visible using File Explorer options, be sure to set to hidden again after you are done collecting logs.<br><br>
  7. Collect the txt and xml files from the logs and add them to a newly created ZIP file to copy from the system.<br><br>
  8. When done collecting logs, return to CMD and enter
    mountvol z: /d
    to remove the temporarily mounted volume.

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