Description
An event, such as OS failure, requiring a reimage of your Exacq NVR may leave you with unlicensed exacqVision Server software. If you cannot locate a copy of the emailed license key from the time of purchase, or an exported copy of the .KEY file to use, what should you do?
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Import from Exacq.com
Perhaps the simplest method is to follow the steps below.
- Provide an internet connection to the system.<br><br>
- Open the exacqVision Client.<br><br>
- Select the cog wheel icon in the upper-left to enter the Configuration screen.<br><br>
- From the navigation tree along the left side, locate the server name and expand this option.<br><br>
- Beneath the server name, select Configure System.<br><br>
- On the System tab, locate the License area. Press the Import button and select ‘From exacq.com‘.<br><br>
- This method will automatically import the most recent license from Exacq. Note, that if the license key is expired you may need to change your installed exacqVision Server version to one released prior to the license’s expiration date.
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If the import fails or you are in need of other licensing information, contact Orders as directed below.
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Contact Orders
Orders may be contacted by phone or email. Please be prepared to offer the system’s serial number or licensed MAC address.
+1-317-845-5710 select option 3 for Orders when prompted.
exacqorders@jci.com
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