Description
Custom view users cannot be removed from a view as the checkbox for their user name will be dimmed and cannot be unchecked to deselect the user.
Product
- C2C
- Cloudvue Gateway
Solution
The user who initially creates a custom view becomes the owner of the view i.e., “Custom View owner” and cannot be removed from the view as the checkbox for their username will be dimmed and cannot be unchecked to deselect the user.
Currently there is no method through Cloudvue or Cloudvue Manager to switch this ownership of a view to another user.
In the event a customer runs into this issue you will need to create an AES ticket requesting engineering run a script deleting the current owner of the view(s) and assigning a new owner.