Description
Level 3 Support has identified an issue with Failover functions in ExacqVision Server software manifesting as failback failure. The component responsible is ExacqVision Server software, but errors can be detected from the Enterprise Manager Failover Groups page as well, leading some customers to report this as an issue with the Enterprise Manager software.
Product
- ExacqVision Server Software Version 23.06.1.0, 23.09.6.0, 23.09.9.0, 24.03.4.0
- ExacqVision Enterprise Manager Software Versions:
23.06.2.0 23.09.7.1, 23.09.9.0, 24.03.4.0
Steps to Reproduce
- Upgrade exacqVision Server, Client and Enterprise Manager to versions 23.06.x.x. thru 24.03.x.x from previous versions.
- Test Failover/Failback functionality.
Expected Results
Failover and Failback functions should complete without error.
Actual Results
Failover and Failback functions do not complete, or complete with errors – sometimes forcing the abandonment of data, which then does not get returned to the protected NVR.
Solution
Update ExacqVision VMS Server software to version 24.09.5.0 or higher. Update Enterprise Manager software version to 24.09.1.0 or higher.
It is recommended to take configuration backups prior to taking these actions.
It is also preferred to have a backup copy of Enterprise Manager’s configuration and/or a copy of the PostgreSQL or Microsoft SQL database.
AES-733, AES-705