Description
Users fail to receive alerts and/or ExacqVision actions configured through Event Linking or Event Monitoring fail to occur when using an Illustra Pro Gen4 Multisensor camera as the source.
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Product
- Illustra Pro Gen4 Multisensor
- IPR32-M13-OIA4
- IPR20-M12-OIA4
- IPS32-M13-OIA4
- IPS32-M13-OTA4
- IPS20-M12-OIA4
- IPS20-M12-OTA4
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Steps to Reproduce
None. This issue exists in firmware prior to Illustra.SS017.06.05.00.0008
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Expected Results
Analytic events, including those caused by motion detection, are received by ExacqVision.
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Actual Results
ExacqVision stops reporting analytic alerts, including motion, from all but the first sensor.
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Solution
Update the camera firmware to Illustra.SS017.06.05.00.0008 or later.
Firmware downloads can be located at IllustraCameras.com
If the configuration is incorrect due to the previous firmware, perform either of the following:
- Toggle the Video over HTTP and Video over HTTPS settings from within the camera’s web browser interface.
- Factory reset the camera after firmware upgrade.
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