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Uninstalling Illustra Body Worn Camera Kiosk 2.x and higher

Complete the following steps to fully remove all components of the Illustra Body Worn Camera Kiosk software and remaining settings files.

  1. Access Windows program features using one of the methods listed:
    • Press the Windows task bar icon and type ‘remove’, then select the ‘Add or remove programs‘ search result that appears.
    • Press the Windows task bar icon and click the gear icon for Settings. Within the Windows Settings window, select Apps.<br><br>
  2. Within the Apps & Features window locate each of the following components. Select each one and choose ‘Uninstall‘.
    • Body Worn Camera
    • Illustra Mobile Live Relay
    • Illustra Mobile Video Manager
    • JCI Dock Controller<br><br>
  3. After uninstalling the above listed components, locate and delete the following folders, if they have not already been removed:
    • C:\Program Files (x86)\Tyco\BodyWornCamera
    • C:\Program Files (x86)\Tyco\DockController
    • C:\Program Files (x86)\Tyco\LiveRelay
    • C:\Program Files (x86)\Illustra Mobile Video Manager
    • C:\ProgramData\BWC
    • C:\ProgramData\Tyco
    • C:\Windows\System32\config\systemprofile\AppData\Local\JCI Dock Controller<br><br>
  4. Reboot the machine.

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