Month: December 2023

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Illustra Body Worn Camera Kiosk 2.x Integration Guide

Overview

This document will guide you through installation, configuration, and functionality of the Illustra Body Worn
Camera system and how to view this video, both live and recorded, from the ExacqVision Server.

<br>

Requirements

Kiosk Requirements

  • Illustra Body Worn Kiosk 2.0.124 or higher

&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;NOTE: Microsoft .NET 4.8 or higher is needed and will be included if not already found during installation.

Workstation Requirements

For best performance, we recommend installing the Kiosk software on hardware that meets or exceeds that of an Exacq C-Series workstation. For third-party workstations, not built by Exacq, adhere to the following specifications:

  • Operating System – Windows 10 or later
  • RAM – minimum 16GB
  • CPU – Intel Core i7 or greater

If using a C-Series workstation, built by Exacq, please use the Windows OS image release version 22.02.07 or above.

ExacqVision Requirements

  • ExacqVision Server 23.09 or higher
  • ExacqVision Client 23.09 or higher

<br>

<br>

Kiosk Software Installation

  1. Unpack the contents of the downloaded .ZIP file containing the install package.<br><br>
  2. Within the extracted files, locate and run the Setup.exe file.<br>
    <br><br>
  3. Use the text fields provided to create a Kiosk Password. Enter this twice to confirm the entered password before clicking Next.<br>
    <br><br>
  4. The following step displays the four Kiosk components to be installed. Click the Agree and Install button to accept the End User License Agreement and continue.<br>
    <br><br>
  5. When installation has finished, click the Close button.<br>
    <br><br>
  6. If you did not uncheck the box to create a Desktop shortcut, you may now use the created shortcut to open a web browser to access the Kiosk software. If you did not choose to create this shortcut, you will need to navigate to https://localhost:5000 in your web browser.<br>
    <br><br>

NOTE: Successful Kiosk installation will include four new running Windows Services.

  • JCI Body Worm Camera Kiosk Driver Service
  • JCI Dock Controller Service
  • Illustra Mobile Video Manager
  • Illustra Mobile Live Relay

<br>

Kiosk Setup

The Bodycam Kiosk is where camera checkouts are managed and recorded video will be uploaded. These recordings can be searched from a connected ExacqVision server.

  1. The Kiosk utilizes a self-signed certificate A self-signed certification cannot be verified by your browser, so your browser will most likely warn you that your connection is not private. Use the Advanced option to continue to the Kiosk login.<br><br>
  2. Login using ‘admin’ as the Email ID for the default administrator account, and the Kiosk Password you created in Step 3. Additional accounts may be created by followin the User Setup steps.<br>
    <br><br>
  3. Click the gear icon in the upper-right corner of the page to access the Kiosk Settings.<br>
    <br><br>
  4. Create and enter an API Username and an API Password in the labeled fields. These are used in a later step to connect the ExacqVision VMS to your Kiosk.<br><br>
  5. If your deployment will include live video streaming, you will also need to complete the Relay Server field. Enter the IP address of the Kiosk workstation followed by the port number 4257.
    Example: 192.168.10.3:4257<br><br>
  6. In the bottom-right corner is the Charging Threshold. A camera that is docked will not become Available to check out again until the battery charge has reached this threshold. By default this is set to 90(%).<br><br>
  7. Lastly, it is recommended to check the One Camera Per User box, near the bottom, to prevent multiple devices being allotted to a single user/camera wearer.<br>
    <br><br>
  8. Click Save.

<br>

Creating a Camera Profile

Camera profiles allow you to define common configurations to be easily applied to multiple cameras.

  1. Click the menu icon in the top-left corner of the page, then select Profiles.<br>
    <br>
    IMPORTANT: At this time only the Default profile supports WiFi. Edit the Default profile, using the pencil icon, if you require WiFi enablement. WiFi is only necessary for live streaming.<br><br>
  2. Click the Add New Profile button. Within the New Camera Profile Configuration window, the Profile Overview tab appears.<br>
    <br><br>
  3. Provide a unique Profile Name.<br>
    <br><br>
  4. You may toggle the option to apply this profile to all available cameras. This will only apply to cameras already added to the Kiosk. Cameras added later will need the profile applied manually, or by re-editing the profile configuration. Alternatively, you may opt to select specific cameras to apply the profile to, using the Select Camera menu and Add button.<br><br>
  5. Navigate to the Camera and Recording option. Use the Camera tab to select the aspect ratio, resolution, and frame rate settings for this profile.

    Additional controls on the Recording tab permit you to enable/disable Auto IR and audio recording settings, as well as enable/disable Privacy Mode. Privacy Mode allows the camera wearer to prevent live streaming. The camera firmware must be version 8.2.0.111 or higher to enable Privacy Mode.<br>
    <br><br>
  6. If your intended deployment requires live video streaming, you will configure the Illustra Mobile Video Manager tab. Within the Server Address field, enter the IP address of the Kiosk workstation, which hosts the Illustra Mobile Video Manager service.
    Example: 192.168.10.3<br>
    <br><br>
  7. APN Settings are not supported at this time.<br><br>
  8. Toggle the control to Enable WiFi. See also: Network Profiles. Cameras must be connected to the same internal network as the Kiosk workstation and Illustra Mobile Video Manager service via WiFi for live video streaming.<br>
    <br><br>
  9. Using the Actions and LEDs tab, you may configure the behavior and actions taken by the camera’s buttons and LED indicators.<br>
    <br><br>
  10. The Sounds and Vibrations tab provides the ability to customize audio indicators to alert the wearer to status changes.<br><br>
  11. Click the Save button when you are finished making settings changes to the profile.

<br>

Network Profiles

Enabling WiFi within a Camera Profile permits the device to use WiFi capabilities. To configure the network authentication, select the Network Profiles tab at the top of the Profiles page.

  1. Enter the network SSID.<br><br>
  2. Enter the authentication Password.<br><br>
  3. Select the Security method.<br><br>
  4. Click the Add Network button. Repeat the previous steps as needed for additional SSIDs.<br>
    <br><br>
  5. Click the Save button when done.<br><br>
  6. Additional network settings may be located towards the bottom of this page.

<br>

Configuring Users

  1. Click the menu icon in the top-left corner of the page, then select Users.<br>
    <br><br>
  2. Click the Add New User button.<br>
    <br><br>
  3. Complete the provided fields for the user’s First Name, Last Name, and Email.<br><br>
  4. Create the user’s password by completing the Password field. It is suggested that the user enters this while being enrolled to prevent an administrator from knowing other user’s passwords.<br>
    <br><br>
  5. From the User Type selector, choose whether the user account will be a Camera Wearer or Kiosk Admin.
    • Camera Wearer – may check out cameras, cannot affect changes to Kiosk settings or users.
    • Kiosk Admin – full Kiosk access.<br><br>
  6. Check the box confirming the identity of the user before clicking the Save button.<br><br>
  7. Repeat Steps 2 through 6 for each user needed.

<br>

License Management

Bodycam Kiosk requires licensing for live video and audio streaming.

  1. Click the menu icon in the top-left corner of the page, then select Live Stream License.<br>
    <br>
    <br><br>
  2. This page allows Kiosk Admins to quickly view the license status. Click the View Available Licenses button for an overview of the number of licenses in use or available.<br>
    <br><br>
  3. Clicking Request a New License provides a new dialogue window. Complete the Email and Sales Reference Number fields, then select whether to:
    • Email the license request (requires an email client on your Kiosk workstation).
    • Download the license request file to send from another workstation, or at a later time.<br><br>
  4. Once a valid license file has been provided, return to this page to utilize the Upload a New License button so it may be applied to the system.

<br>

Connecting Cameras

Illustra Body Worn Cameras may be connected to the Kiosk workstation in one of two ways:

  • USB Cable – each camera is packaged with a USB-C to USB-A cable. The USB-A connector will connect to the Kiosk workstation while the USB-C end will connect to the camera.

    It is strongly recommended to keep these cables even if using the Docking Station as you may find that many USB-C cable connectors are not of sufficient depth to properly connect when plugged into the camera.<br><br>
  • Docking Station – an optional 8-port docking station is available, capable of charging and transferring data for up to 8 cameras over USB-A 3.0 cable. Multiple docking stations may be utilized on a single Kiosk.

IMPORTANT: It is strongly recommended to connect cameras and Docking Stations to the blue USB 3.0 ports on the Kiosk workstation. Failing to do so will result in much slower data transfer times.

<br>

Updating Firmware

The process of updating the firmware running on the cameras can be performed through the Kiosk dashboard by a Kiosk Administrator.

  1. Select the gear icon in the upper-right corner of the dashboard and choose Update Firmware, or select the gear icon on one of the individual camera tiles and select Update Firmware.<br><br>
  2. Use the Browse Files button to locate your firmware .APK file.<br><br>
  3. Select the Update button.<br><br>
  4. During the update process you will notice cameras in the Kiosk move to Not Ready and the cameras will reboot. Do not disrupt the update process or disconnect the cameras during this period. When completed, the cameras will return to the Available state.

The camera firmware files may be found in the Kiosk install package. Open the contents of the extracted .ZIP file and locate the .APK file within the ‘bin’ folder.

NOTE: A firmware update will affect all connected cameras.

<br>

Kiosk Dashboard

Kiosk Admins will see a Tiled View by default. Each camera is displayed as a tile, showing the camera name and status information.

The camera tiles are separated into three sections:

  • Available – cameras to ready to be checked out for use.
  • Checked Out – cameras already checked out.
  • Not Ready – cameras still transferring data or charging.

Clicking on the gear icon allows a user to manually change the profile assigned to the camera. If changing the profile assigned to a camera, this must be done prior to check-out. It is not recommended to change the camera password in the camera settings as this is tied to Mobile Video Manager and will prevent live streaming without manual intervention to match this password within the MVM software.

An administrator also has the option of using the Forget Camera button in the camera settings to permanently remove a camera from the Kiosk, as in the case of a lost or damaged camera that will not be reconnected.

A Kiosk Admin may also choose to view cameras in a List View using the View type buttons in the upper right-hand corner of the page.

Adding a new camera to the Kiosk is as simple as plugging in the USB cable or seating the camera in the Docking Station.

When connecting a camera to charge or transfer data, it may take a moment to be recognized and its status to be updated in the Kiosk.

NOTE: A camera must reach the configured battery charge threshold before it becomes Available.

<br>

Connecting to ExacqVision

ExacqVision integration copies the downloaded video/audio from the Kiosk workstation to the ExacqVision Server making the video easy to store and search alone, or alongside your connected IP security cameras.

  1. Within the ExacqVision Client software, click the gear icon to enter Configuration settings.<br><br>
  2. Within the navigation tree on the left-hand side, expand the node labeled with the server name, to display the nodes nested beneath it.<br><br>
  3. Expand the Configure System node.<br><br>
  4. Select the Body Worn Cameras node.<br><br>
  5. On the Body Worn Cameras page, check the Enable checkbox.<br><br>
  6. Using the Type selector, choose Illustra Body Worn.<br><br>
  7. Enter the IP Address of the Kiosk workstation. Do not alter the port number.<br><br>
  8. Enter the API Username and API Password you created in the Kiosk Setup steps into the Username and Password fields.<br><br>
  9. If you plan to use live streaming in your deployment, check the Enable Live Streaming checkbox.<br><br>
  10. Click Apply.<br>

Body Worn Camera users will appear on the camera tree to the left alongside any infrastructure IP or analog cameras.

<br>

Camera Check Out

IMPORTANT: When checking out a camera, wait until the light on the camera begins flashing before disconnecting from the USB cable or Docking Station. This light not only indicates the assigned camera, but tells the user it is ready to be disconnected. Disconnecting prior to this will leave the camera in a disconnected, unassigned state.

Kiosk Admin

When logged in as an administrator:

  1. Select one of the Available cameras to use.<br><br>
  2. Press the Check-Out button.<br><br>
  3. In the field titled User ID number, enter the assignee’s email address. This was configured when creating the User account. You may also begin typing the user’s name and select it from a displayed list of matches.<br><br>
  4. Check the box titled, I certify that I have confirmed the identity of this user.<br><br>
  5. Click the Check-Out button.<br><br>
  6. Wait for the camera light to flash before disconnecting.<br><br>

Camera Wearer

If the deployment is not attended by a Kiosk Admin, the Kiosk provides a self check-out experience. A registered Kiosk user will:

  1. Sign into the Kiosk using the registered email and password.<br><br>
  2. Click the Assign A Camera button.<br><br>
  3. The Kiosk will inform the user which camera to remove by name.<br><br>
  4. Wait until the light on the camera flashes before disconnecting.<br><br>
  5. Close the window by clicking the X or the Cancel button to automatically logout, ready for the next user.

<br>

Camera Check In

Reconnect the camera to the USB cable or Docking Station. The Kiosk will automatically begin transferring recorded data. The camera will become Available again once charged and all data has been transferred.

NOTE: A camera must have at least 90% battery charge before it becomes Available.

<br>

ExacqVision Live Streaming

Cameras with WiFi enabled will automatically connect when in range of access points correlating with the SSID and credentials entered in the Network Profile. Cameras that are connected and ready to live stream will display a green arrow in the camera tree of the ExacqVision Client’s Live viewing page.

To view the live stream, add the camera to a panel just as you would a fixed IP or analog camera, by dragging it onto a camera panel or double-clicking it.

When viewing live streaming video or listening to live streaming audio the data is automatically recorded on the NVR. You may stop the live stream by positioning your cursor over the center of the panel and pressing the Stop icon that appears. This will also cease recording on the NVR, but will not stop local recording on the camera if the wearer has enabled recording.

Streams which have been disconnected may be restarted by pressing the Play icon when the ‘Live Stream Available’ message appears.

If attempting to display a live stream when the camera wearer has enabled Privacy Mode, the following image will appear until Privacy mode has been disabled.

<br>

ExacqVision Search

Performing forensic search and playback of video and audio is similar to that of fixed cameras. However, you will note that each camera wearer’s name appears twice in the Camera List pane.

Video and Audio recorded locally on the device while being worn is downloaded from the device to the Kiosk when docked. This data is then transferred to the NVR. Locally recorded video and audio data is searched using option labeled ‘– Recorded‘.

Video and Audio that have been live streamed to ExacqVision Client users is recorded directly to the NVR. This is a separate stream and is searched using the option without the ‘– Recorded‘ label.

Live stream recordings, camera-side recordings, and fixed infrastructure camera recordings may all be displayed side-by-side within the Search screen of the ExacqVision Client, and/or exported.

<br>

GPS Data

Cameras with location data enabled, with a clear view of the sky for GPS positioning, record GPS data as an analytic. Select the geolocation box beneath the camera wearer name from the camera tree, as pictured.

Enter your search date/time range, then press the Search button as you would any permanently positioned IP camera. GPS data is recorded in intervals when the device is moving. This is indicated by the red lines on the geolocation row in the timeline.

Clicking the Show/Hide Keywords and Serial Data icon below the Quick Export button will toggle the Keywords and Serial Data panel to view the geolocation data similar to analytics from infrastructure IP cameras.

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Categories
Knowledge Support Cloudvue Support Cloudvue Access Control Products

Cloudvue Access – Allowing Bluetooth permissions

Description

When using Cloudvue Access to allow opening of doors in near by the application needs to have permission to use bluetooth

Product

Cloudvue Access

Steps to Reproduce

  • Open Cloudvue Access
  • Login
  • Select near by tab

Expected Results

You see all doors near by

Actual Results

No doors are seen in near by but location tab shows all doors

Solution

You need to make sure the application has permission to the devices bluetooth via the settings.

Samsung

  • Select settings on your device.
  • Select apps.
  • Select Cloudvue Access.
  • Select Near By devices.
  • Ensure this is set to Allow.

iOS

  • Select Settings on you device.
  • Scroll down to Cloudvue Access and select it.
  • Ensure Bluetooth is on.
Categories
Knowledge Support Support exacqVision Server Products

UniView NONE Branded IPC3618SB-ADF28KM-10 Motion works with 23.09

Description

Motion events are not being received by exacqVision.

Product

  • exacqVision Server 23.06
  • NONE Branded IPC3618SB-ADF28KM-10
    • Firmware GIPC-B6203.10.6.NB.230515

Steps to Reproduce

  1. Update to Server 23.06 on a new set up with camera’s UniView NONE Branded IPC3618SB-ADF28KM-10 using firmware GIPC-B6203.10.6.NB.230515

Expected Results

Motion should work with 23.06 set up with Onvif Plugin.

Actual Results

Camera’s GUI shows motion events and we do not receive them.

Solution

Confirmed that 23.09 will allow the motion events to record and be seen in live view of exacqVision.

TICKET AES-693 Feature Request to add testing/support.

Categories
Cloudvue Knowledge Support Cloudvue Gateway Support Categories Products

Cloudvue Gateway Camera Integrations

Description 

Traditionally Cloudvue has focused on individual API integrations for cameras connecting to the Cloudvue Gateway. However, there are just too many camera manufactures to integrate with each. So, except for Illustra and Axis we rely on integrating with ONVIF Profile-S compliant cameras.

Customers that would like a specific API camera integration should submit their requests online at https://www.cloudvue.io/support-camera-integrations.  The request will be reviewed, and feedback provided.

Categories
Knowledge Support Cloudvue Cloudvue Cameras Cloudvue Gateway Cloudvue Access Control Support Categories Products

Cloudvue Release Process

Description 

The Cloudvue release process involves multiple components and regions.  In addition to the cloud software there are C2C, Cloudvue Manager, Cloudvue Mobile and Cloudvue Access.  Generally, software will release to NA first and if no issues are detected to EMEA and AU a few days later.  This pattern is followed for each component with C2C and Cloudvue Manager released together.   The complete release cycle can take several weeks before all components to be completed.

Cloud

Engineering must  supply a cab file containing all the cloud components such as OS, Database, anything that runs in the cloud to the SRE team for approval.  Once approved it is then implemented by region, replacing all current Cloud components. 

You can view the release summaries outlining what enhancements, fixes and integrations have been made by logging into Cloudvue Manager and going to https://dashboard.cloudvue.com/releases

Cloudvue Gateways

When available software updates can be manually applied to individual Cloudvue Gateways via Cloudvue Manager.  In addition, Engineering can automatically push update to Cloudvue Gateways using the release manager.    https://dashboard.cloudvue.com/releases/manage

C2C

Software updates for C2C devices are like Cloudvue Gateways with the exception that the updates are not automatically pushed.  C2C devices must be manually updated.

Cloudvue Mobile

Software updates for Cloudvue Mobile are made available through the appropriate play store.

Cloudvue Access

Cloudvue Access consists of the mobile application which can be updated through the appropriate play store and the KT-1 controller software and firmware which can manually be updated from the devices page in Cloudvue Manager.

Categories
Knowledge Support Cloudvue Cloudvue Gateway Support Categories Products

Using Rsync to Transfer Files to a Cloudvue Gateway

Description 

At times it may be necessary to move files to a Cloudvue Gateway and while other tools such as SCP or MobaXterm can usually manage the job, rsync can track progress and resume after an interruption which can be particularly useful when transferring large files like the latest Cloudvue software or on slow or unstable connections.

Product

  • Cloudvue Gateway

Solution

The command structure is:

rsync -p -e ‘ssh -p [PORT]’ [PATH/FILENAME] smartvue@[IPADDRESS]:/home/smartvue
  • -P  option will force rsync to show a progress bar and keep partially transferred files. 
  • -e  option allows you to specify a different listening port on the remote host
  • ‘ssh – p [PORT]’  Specifies that ssh be used through a specific port number, use 7627 if local or whatever port was assigned in Cloudvue Manager when setting up the tunnel
  • [PATH/FILENAME]  The local path and  file name to be transferred
  • [IPADDRESS]  The IP address of the Cloudvue Gateway, the LAN IP if local or localhost when tunneling
  • :/home/smartvue  The smartvue home folder on Cloudvue Gateways

Note: When tunneling you must first establish the tunnel. You will then need to open a 2nd instance of WSL or terminal to run the rsync commands.

Examples

In the following examples a file named “22.9.2-smartvue-x64-production.tar.bz2” located in “/home/joakest/tunneling/” is transferred to the gateways smartvue users home folder.

Local Connection 

$ rsync -P -e 'ssh -p 7627' /home/joakest/tunneling/22.9.2-smartvue-x64-production.tar.bz2 smartvue@192.168.1.180:/home/smartvue
smartvue@localhost's password:
22.9.2-smartvue-x64-production.tar.bz2
     200,493,957 100%  390.99MB/s    0:00:00 (xfr#1, to-chk=0/1)
  • When prompted enter the SSH password found in Cloudvue Manager.
  • The progress of the file transfer will display, and the prompt will return when completed.

Tunnel Connection 

$ rsync -P -e 'ssh -p 8346' 22.9.2-smartvue-x64-production.tar.bz2 smartvue@localhost:/home/smartvue
The authenticity of host '[localhost]:8346 ([127.0.0.1]:8346)' can't be established.
ED25519 key fingerprint is SHA256:nw6P03KIwsjiKfy2fkJJjRUSi4dJA6gwLyd7/+0Fz0Y.
This key is not known by any other names
Are you sure you want to continue connecting (yes/no/[fingerprint])? yes

Warning: Permanently added '[localhost]:8346' (ED25519) to the list of known hosts.

smartvue@localhost's password:
22.9.2-smartvue-x64-production.tar.bz2
    200,493,957 100%  249.79kB/s    0:13:03 (xfr#1, to-chk=0/1)
  • Since this is the first time a ssh connection has been established to this NVR from the local machine the authenticity warning will appear.
  • Continue by typing in “yes” and pressing enter.

Categories
Knowledge Support exacqVision Enterprise exacqVision Client exacqVision Server

Updating Enterprise Manager to 23.09.5.0 can cause legacy server versions to have user account log in failure.

Support has identified an issue with updating Enterprise Manager to version 23.09.5.0 prior to running updates to ExacqVision server 23.09.6.0. This issue will manifest after updating Enterprise Manager by users experiencing disconnection from the client with errors ” log in failed / invalid username or password or account locked or disabled” or ” log in failed – invalid response”.

Product

  • ExacqVision Enterprise Manager
  • ExacqVision Server

Steps to Reproduce

  • Update Enterprise Manager to version 23.09.5.0 while leaving ExacqVision server versions on 23.06 or lower.

Expected Results

– Users should remain logged in successfully.

Actual Results

– Users will be disconnected from the Client with error – ” log in failed / invalid username or password or account locked or disabled” or ” log in failed – invalid response”

Solution

Engineering is currently working on a patch to resolve this issue.

For customers that updated from 23.06 to 23.09 prior to the patch, installing the version with the patch should fix all login issues customers are facing.

For customers that performed a fresh install of 23.09 prior to the patch, user server passwords will become scrambled and customers will need to change/reset user passwords.

Until the patch is released, if customer has an Enterprise Manager backup that contains no issues from 23.06 that can be applied, the following steps can be taken:

  1. Take a backup from 23.09 prior to making any changes.
  2. Access a recent prior backup off of Enterprise Manager (this must be taken on version 23.06 previously).
  3. Completely remove Enterprise Manager.
  4. Install Enterprise Manager previous version 23.06.0.0.
  5. Follow on screen prompts during install.
  6. Login to Enterprise Manager as the root admin user.
  7. Upload previously taken backup using the upload button in the backups screen in Enterprise Manager user interface.
  8. Wait for this to complete.
  9. Restore from uploaded backup.
  10. Wait for restoration completion.
  11. Confirm log-in capability has been restored.
  12. Re-setup scheduled backups as these will be defaulted.

    It should be noted that downgrading is not a normal solution, and should be prevented with Enterprise Manager. These instructions are only for situations where the customer has already performed this update and is now locked out of Client software and critically needs to be restored in a timely manner.
Categories
Knowledge Support exacqVision EDGE Support Categories Products exacqVision Integrations

Updating Camera Firmware When Using ExacqVision Edge

The ExacqVision Edge and Edge+ software runs a single-camera ExacqVision server instance directly on supported camera models.

To perform camera firmware updates, we recommend the following steps.

  1. Log into the camera’s web browser interface.<br><br>
  2. Stop the Edge server application.<br><br>
  3. Apply the firmware update following the firmware update instructions provided by the camera manufacturer.<br><br>
  4. Once the firmware update has completed, restart the Edge server application.<br><br>

<br>

Categories
exacqVision Server Linux x64 exacqVision Server Linux Knowledge Support Support exacqVision Server Categories exacqVision Hardware Products

Support Portal Knowledge Base Articles – Creation Template

Description 

Enter a description here.

NOTE: Use this template for bugs. If writing a How-to, there are no expected vs. actual results, so simply write an article.

Product 

Define which product(s) this article applies to bulleted list recommend if more than one.

  • Exacq XXXXX for hardware
  • exacqVision XXXXX for software

Steps to Reproduce 

Enter steps to reproduce the issue, a numbered list is recommended.

Expected Results 

Enter the expected results

Actual Results 

Enter the actual results

Solution

Enter the solution or work around

<br>

Categories
Knowledge Support Cloudvue Cloudvue Gateway Support Products

Cloudvue Video File Formats

Description 

Both Cloudvue Gateways and C2C devices store video in 30 second increments.  Cloudvue Gateways use MP4 and C2C uses MKV container formwats.  The MKV video files on C2C devices are encrypted and cannot simply be copied and played.   The MP4 video files on Cloudvue Gateways are NOT encrypted and can be copied and played.

Product

  • C2C
  • Cloudvue Gateway

Reference