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Cloudvue Cameras Knowledge Support Cloudvue Support Categories

GMT +08:00 Perth Time Zone  Off by 3 Hours

Description

C2C cameras using a location that has a time zone set to (GMT +8) Perth are off by +3 Hours.  It has been determined that this is not an issue with Cloudvue software but with the cameras firmware.

Platform

  • C2C

Steps to Reproduce

  • Set a C2C to use a location with a  timezone set to (GMT +8) Perth

Expected Results

  • The camera displays the correct local time.

Actual Results

  • The camera displays the wrong time i.e. local +3

Work Around

Camera Firmware Update

  • An Illustra firmware update is schedule for release in November 2023

Alternate Time Zone

Alternately you can configure a new location for the account setting the time zone to (GMT +8 Singapore)

  • Create New Location
    • In Cloudvue Manager find the Account Page for the affected device
    • Add a new New Location
      • Create a temporary generic location
      • Make sure to  set the Time Zone to (GMT +8 Singapore)
  • Associate C2C to the New location
    • Locate the device in Cloudvue Manager
    • Select Edit Device
    • Choose the New Location in the Location fields dropdown
    • Submit the changes
Categories
User Guides Documentation exacqVision Mobile Categories Products

Enabling Exacq Mobile 3 Push Notifications

Push notifications provide the ability to alert users of events even when they do not have the Exacq Mobile 3 app open.

There are two options for Push Notifications, those triggered by camera analytics and analytic appliances, and those triggered by other types of events, which require the use of Event Monitoring. Both options are covered below.<br><br>

Versions

Exacq Mobile 3 app version 7.2 or higher
exacqVision Web Service version 7.2 or higher<br><br>

<br>

1. Enable the Web Service Power User Process

  1. Using the exacqVision Client, create a Power User account on the exacqVision Server from the Users page.

    You will need this account to connect the web service to the server with proper privileges. You may name the account as desired, but the User Role should be Power User.
    <br><br>
  2. Login to the exacqVision Web Service Administration page.<br><br>
  3. Navigate to the Server Connections page.
    <br><br>
  4. Edit the Server Connection for the system you wish to receive Push Notifications from.<br><br>
  5. Enable the Power User Process control and enter the Power User Username and Password you created in Step 1. Click Apply when done.
    <br><br>
  6. Using the exacqVision Client you may confirm the Power User Process successfully logged in by navigating to the System Information page and finding the user name listed in the System Usage panel.
    <br><br>

<br>

2a. Enable an Analytic Push Notification

Analytics from supported camera models or from supported Analytic Appliances may be directly enabled within the Exacq Mobile 3 app.

  1. Open the Exacq Mobile 3 app and open the Menu. From the Menu, select Configuration.
    <br><br>
  2. Select Push Notifications.
    <br><br>
  3. Select Analytics.
    <br><br>
  4. A list of available analytics appears. Select one or more analytics rules shown. Selected rules have a green highlight bar to the side. Press the &#10003; button to save your selections.
    <br><br>

<br>

2b. Enable an Event Monitoring Notification

For non-analytic events, such as motion detection or input triggers you must configure an Event Monitoring profile first.

  1. Open the exacqVision Client and navigate to the Event Monitoring page.<br><br>
  2. Create a new profile for your desired activity. Note, that you MUST select View from the Type options.

    For more detail on this step, refer to the Views and Event Monitoring user training videos on their configuration.
    <br><br>
  3. For mobile usage, you may want to consider setting a timeout on the triggering Client Action. This can be achieved by changing the Show Event List option, unchecking the Confirm check box near the bottom of the page, then setting a Timeout value. However, you may configure the profile as desired for your scenario.<br><br>
  4. Open the Exacq Mobile 3 app and open the Menu. From the Menu, select Configuration.
    <br><br>
  5. Select Push Notifications.
    <br><br>
  6. Select Event Monitoring.
    <br><br>
  7. A list of available Event Monitoring profiles appears. Select one of the profiles shown. Selected profiles have a green highlight bar to the side. Press the &#10003; button to save your selections.
    <br><br>

<br>

Receiving Notifications

When receiving a notification message on your device. Pressing the notification message will open the Exacq Mobile 3 app to the configured event as you have configured your Event Monitoring profile to provide.

As an example, if your Event Monitoring profile is triggered by camera motion to change the View to display that camera, pressing the notification will open the Exacq Mobile 3 app to the selected camera View.

<br>

Categories
Knowledge Support Support exacqVision Client Categories Products

Deploying System Lists to Client Users

In large organizations, such as multi-site enterprises, K-12 school districts, or university campuses, some admins will desire the ability to remotely manage the server connections their users have added within their ExacqVision Client application. This can result in faster deployments as well as less user support from their IT/Desktop Support teams, avoiding emailing, printing, or reciting information over the phone on how to enter each server’s IP address and that user’s login credentials.

This guide is written for ExacqVision Client version 9.4 and higher. Versions 9.2 and earlier used alternative file types.

This guide is broken into sections for readability but it is recommended to review each section.

<br>

Client Configuration File

The ExacqVision Desktop Client application saves settings information for each user account on the system, allowing users who share the same workstation to login with different operating system accounts and retain different server lists and client settings from each other. These settings are stored in an XML file titled, ‘edvrclient.xml‘, located in the following location:

Windows
C:\Users\%username%\AppData\Roaming\edvrclient\edvrclient.xml

Linux (Ubuntu)
/home/%username%/.edvrclient.dir/edvrclient.xml

macOS
/Users/%username%/Library/Application Support/edvrclient/edvrclient.xml

Each time the ExacqVision Client is opened, it refers to this file for its configuration, unless told otherwise.

<br>

Importing Via Client

There are four methods for populating a system list for client users. Within the client, these can be found on the ‘Add Systems‘ page by selecting the ‘Import/Export‘ tab.

  • Manual Import
  • Automatic Import – File on startup
  • Automatic Import – URL on startup
  • Automatic Import – Synchronize with Enterprise Manager

The first option is ‘Manual Import‘, using an XDV file. XDV is the file format ExacqVision exports, allowing you to configure one client as you’d like it, then export your System List in this XDV file for others to import. This method does little to help those deploying to many systems since it requires manually importing on each client instance.

XDV files are written in standard XML format, but are encrypted and associated to a MIME type which tells the workstation to open it with the ExacqVision Client application. XDVs contain a large amount of information about each connected server as well as client instance settings. XML tags and attributes not included in manually created files are filled in by the software with default information, meaning you only need to include the specific attributes relevant to your case. In this article we focus on providing a list of systems for users to connect to.

Beneath this is the ‘Automatic Import‘ section, which provides a few options. ‘File on startup‘ tells the client software to import client settings from the specified XDV file. This may reside on the local client workstation or on a network file share, but the share must be reachable when the client application is opened.

URL on startup‘ works in much the same way as ‘File on startup’, but allows the XDV file to reside at a web URL rather than a local directory or file share.

Finally, ‘Synchronize with ExacqVision Enterprise Manager‘, authenticates to an EM server for a list of ExacqVision Servers the authenticated account has access to and populates the System List based on the systems and user roles EM provides to that account. This method requires an Enterprise Manager instance as well as Enterprise licensed servers.

A benefit of using the ‘Automatic Import’ options is that administrators have control over which systems users have added to their client software and since the software checks this each time it opens, it changes any client settings the user may have tried to make since it was last used. This last part is important since users that you choose to prompt for credentials with each use may try to check the ‘Save credentials’ option, but forcing the client to use this file each time it opens causes them to be prompted for credentials anyway. It also adds or removes systems from their System List as you make changes to your systems and network.

<br>

Creating a Populated System List

The following steps will detail how to populate a user’s System List, which may be a common administrative task in environments where workstations are often reimaged or new users need to add several systems to their client instances.

Using a text edit, you will edit your own files following the examples below.

Ex. 1 – Always prompt for credentials
&lt;exacqVisionInit&gt;
&nbsp;&nbsp;&nbsp;&nbsp;&lt;Systems&gt;
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&lt;System Address="192.168.0.200" Port="22609"/&gt;
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&lt;System Address="192.168.0.201" Port="22609"/&gt;
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&lt;System Address="exacq.mysite.com" Port="22609"/&gt;
&nbsp;&nbsp;&nbsp;&nbsp;&lt;/Systems&gt;
&lt;/exacqVisionInit&gt;

Within the System tag, in the Address attribute, you will enter the IP address or hostname of your systems. The template provides examples. The default listening port for ExacqVision Server software is 22609. If you have changed this, enter your port number in the corresponding Port attribute for each system.

In this, the most basic configuration, the System rows above end there and the client software will prompt the user to enter their credentials each time the client is opened. Repeat the System rows as many times as needed.

Ex. 2 – Use credentials entered below
&lt;exacqVisionInit&gt;
&nbsp;&nbsp;&nbsp;&nbsp&lt;Systems&gt;
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&lt;System Address="192.168.0.200" Port="22609" Username="myusername" Password="mypassword" PasswordType="0"/&gt;
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&lt;System Address="192.168.0.201" Port="22609" Username="myusername" Password="mypassword" PasswordType="0"/&gt;
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&lt;System Address="exacq.mysite.com" Port="22609" Username="myusername" Password="mypassword" PasswordType="0"/&gt;
&nbsp;&nbsp;&nbsp;&nbsp&lt;/Systems&gt;
&lt;/exacqVisionInit&gt;

Adding Username and Password attributes provide additional customization. If you choose to add these attributes you will need to enter the user account credentials you’ve previously created on the system for this user. You must also set the PasswordType attribute to a value of 0. After the client imports the settings, it encrypts the plaintext password entered into the edvrclient.xml files mentioned above and the PasswordType value is changed to 3.

Ex. 3 – Synchronize with Enterprise Manager
&lt;exacqVisionInit&gt;
&nbsp;&nbsp;&nbsp;&nbsp&lt;Systems&gt;
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&lt;System Address="192.168.0.200" Port="22609" UseSystemLogin="1"/&gt;
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&lt;System Address="192.168.0.201" Port="22609" UseSystemLogin="1"/&gt;
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&lt;System Address="exacq.mysite.com" Port="22609" UseSystemLogin="1"/&gt;
&nbsp;&nbsp;&nbsp;&nbsp&lt;/Systems&gt;
&lt;/exacqVisionInit&gt;

The above example will add the listed systems for the client, but rather than including login credentials or prompting the user for credentials, will tell the client to login with Single Sign-On. Note that this requires the servers to have Active Directory/LDAP configured and the client workstation must be a member of the domain. See other guides for help configuring Active Directory/LDAP.

You may mix and match the examples of System authentication from the previous examples. For instance, you may add one system that logs the user in with credentials provided, but prompt for credentials for another system.

<br>

Enabling Your Configuration on Client Workstations

With the file created, you may now save it in a couple of ways.

If you save the file as an XML file, named ‘edvrclient.xml’, and replace the existing ‘edvrclient.xml’ file in the client directory mentioned earlier, the client will use this the next time it opens.

You may also save the file with a descriptive name of your choice and ensure that the file extension is not XML, but is XDV instead. This XDV file will not be encrypted yet. If you wish to encrypt it, you must first open it with the ExacqVision Client then export a new XDV file from the ‘Import/Export‘ tab on the ‘Add Systems‘ page. Exporting automatically encrypts the contents but you will be unable to edit it again after this process. As mentioned previously XDV files are associated with a MIME type, allowing a user to double-click on the file to open the ExacqVision Client with its configuration. For this reason an XDV file placed on a user’s Desktop provides an easy way for them to open the client with your desired configuration.

With this in mind, you may create one or more XMLs or XDVs to help specific users populate and login to a list of systems, or control a list of systems for a group of users. You will then need to find a method to deploy this to your user’s client workstations. You may choose to use third-party software deployment tools or you may opt to create a script that copies the file(s) to the desired workstations. Note, Exacq Support does not provide such scripts or provide help creating such scripts for your organization. We review some deployment options below.

  1. Copy an XDV file to the user’s Desktop. When the user clicks to run it, the ExacqVision Client opens with the included configuration parameters.<br><br>
  2. Copy the XML file to the client settings directory to replace the existing ‘edvrclient.xml’ file.

    The client automatically uses this configuration when it is launched again. Don’t forget that each user account on a workstation with multiple users will have their own ‘edvrclient.xml’ file in the directories listed near the top of this guide.<br><br>
  3. Save the XDV file to a network location or directory on the client workstation. Copy an ‘edvrclient.xml’ file to the client settings directory on the workstation to instruct the client, when launched, to automatically import the XDV file configuration.

    This method makes the most sense using a networked location because you only need to deploy one file to the workstation (‘edvrclient.xml’), rather than two, but we will cover how to perform both options below.

<br>

Instruct edvrclient.xml to Auto Import XDV

Using a text editor, you will edit your own files using the examples below.

Ex. 4 – Auto Import File on Startup
&lt;exacqVisionInit ClientIniAutoUpdateEna="1" ClientIniAutoUpdateUrl="C:\Users\RSmith\Documents\Demo.xdv"&gt;
&nbsp;&nbsp;&nbsp;&nbsp;&lt;Systems&gt;
&nbsp;&nbsp;&nbsp;&nbsp;&lt;/Systems&gt;
&lt;/exacqVisionInit&gt;

In this example we add the attribute ClientInitAutoUpdate=”1″ to the exacqVisionInit tag, which enables the ‘Auto Import’ option. The ClientIniAutoUpdateUrl attribute sets the value to the location of the XDV file you want to import, with a list of servers we want the user to have. In this example, the location is a local directory on a Windows workstation for a user named ‘RSmith’, within his Documents directory. If you want to maintain your XDV files on a network share, be sure the share is always available, or the client will be unable to import the file.

Ex. 5 – Auto Import URL on Startup
&lt;exacqVisionInit ClientIniAutoUpdateEna="1" ClientIniAutoUpdateUrl="https://demo.exacq.com/Demo.xdv"&gt;
&nbsp;&nbsp;&nbsp;&nbsp;&lt;Systems&gt;
&nbsp;&nbsp;&nbsp;&nbsp;&lt;/Systems&gt;
&lt;/exacqVisionInit&gt;

To import from a URL instead, simply change the ClientIniAutoUpdateUrl value to the URL, as shown in the above example.

Changing the file to force client synchronization with your ExacqVision Enterprise Manager server requires a few more edits.

Ex. 6 – Auto Import Synchronize with Enterprise Manager with credentials
&lt;exacqVisionInit ClientIniAutoUpdateEna="1" ClientIniAutoUpdateUrl="https://192.168.0.4"&gt;
&nbsp;&nbsp;&nbsp;&nbsp;&lt;Sync Enabled="1" Username="myusername" Password="mypassword" PasswordType="0"/&gt;
&lt;/exacqVisionInit&gt;

The value of the ClientIniAutoUpdateUrl attribute changes to the address/hostname of your Enterprise Manager server.

A new Sync tag replaces the Systems tag in this example, and our Enabled attribute for it has a value of 1. The Username and Password values will be for the user credentials for the Enterprise Manager user. Once again, if opting to enter the Username and Password, you must add the PasswordType attribute and set the value to 0.

Ex. 7 – Auto Import Synchronize with Enterprise Manager prompt for credentials
&lt;exacqVisionInit ClientIniAutoUpdateEna="1" ClientIniAutoUpdateUrl="https://192.168.0.4"&gt;
&nbsp;&nbsp;&nbsp;&nbsp;&lt;Sync Enabled="1" CredsPrompt="1"/&gt;
&lt;/exacqVisionInit&gt;

To prompt the user to enter their Enterprise Manager credentials each time the client is opened, remove the Username and Password attributes and add the CredsPrompt attribute with a value of 1, as shown above.

Ex. 8 – Auto Import Synchronize with Enterprise Manager single sign-on
&lt;exacqVisionInit ClientIniAutoUpdateEna="1" ClientIniAutoUpdateUrl="https://192.168.0.4"&gt;
&nbsp;&nbsp;&nbsp;&nbsp;&lt;Sync Enabled="1" CredsSingleSignOn="1"/&gt;
&lt;/exacqVisionInit&gt;

If your Enterprise Manager instance is configured for Active Directory/LDAP and the client workstations are members of your domain, you may also set the option to connect using Single Sign-On.

This example removes the CredsPrompt attribute and uses the CredsSingleSignOn attribute instead, setting the value to 1.

<br>

Categories
Documentation Integrations Categories

TrueVUE Cloud Integration Guide

TrueVUE Cloud Integration Guide

<br>

Overview

TrueVUE Cloud is a cloud-based retail analytic software that integrates with ExacqVision Video Recorders. This integration allows retailers to connect video to loss events.

This integration is based on ExacqVision’s webAPI.

<br>

Requirements

  • ExacqVision Web Service version 23.06.1 or higher
  • ExacqVision Server version 23.06.1 or higher

<br>

Configuration

  1. The ExacqVision Web Service must be configured for HTTPS, with a valid SSL certificate.

    Use the instructions in the following article:
    Configuring HTTPS for ExacqVision Web Service

    If you opt to use a self-signed certificate, follow the steps in:
    Creating a Self-Signed SSL Certificate<br><br>
  2. While logged into the ExacqVision Web Service Administration on the Service Status page, find the Inbound Internet Connection section. Check that the HTTPS Port is configured and has a green checkmark.<br><br>
  3. Make note of the HTTPS Port number as well as the External IP and/or External URL shown under the Internet Address section.<br><br>
  4. Provide the following information to Johnson Control’s Professional Services team to setup your TrueVUE Cloud account to complete the integration.
    • External IP address or External URL
    • Web Service HTTPS Port number
    • Username for a Power User account configured within ExacqVision
    • Password for the Power User account

<br>

Support

Sensormatic
For Sales and General Inquiries:
+1-800-642-7505 (US)
Monday – Friday: 9am – 5pm ET
Existing Customers (US/CA) Service/Install/Technical Inquiries:
crc@jci.com

<br>

Categories
Knowledge Support Support exacqVision Server Categories Products

Axis Edge Storage Devices Fail to Offload Video

Description 

Exacq Support has identified the need to make edits and adjustments to Edge Storage device XML files in situations where network bandwidth may be limited. If an Axis Edge Storage device is recording to the camera SD card – but fails to offload video data back to the exacqVision Server when regaining network connection, it may be necessary to adjust these values manually in the axispi.xml file contained in the exacqVision Server software file directory.

Product 

  • exacqVision Server software
  • Axis Edge Storage capable cameras

Steps to Reproduce 

  • Connect several Axis Edge Storage capable cameras, configured for network loss recording to an exacqVision Server.
  • Emulate the camera’s losing their network connection (i.e.- from managed switch disable the ports cameras are connected to).
  • Wait an extended period of time, and then restore network connectivity to these same cameras.

Expected Results 

Upon restoring network connectivity to these cameras we should begin to see footage being restored from the camera’s SD card back to the exacqVision Server data drives. We should see log entries similar to the following for successful completion:

  • 9/14/2023 03:00:25.704 PM     AxisPI     Warning     172.19.234.88 EdgeStor – operation 29f2df6a-05cf-4c19-8c02-036e09263e84 for gap start time 2023-09-14T18:38:53Z gap end time 2023-09-14T18:58:25Z was created.
  • 9/14/2023 03:00:25.716 PM     AxisPI     Warning     172.19.234.88 EdgeStor – operation 29f2df6a-05cf-4c19-8c02-036e09263e84 for gap 2023-09-14T18:38:53Z to 2023-09-14T18:58:25Z is starting.
  • 9/14/2023 03:00:27.036 PM     AxisPI     Verbose     172.19.234.88 EdgeStor – camera time is 2023-09-14T18:59:41Z converted to UTC time is 2023-09-14T18:59:41.0000-00:00 exacq server time in UTC is 2023-09-14T19:00:27.0000-00:00.
  • 9/14/2023 03:00:27.045 PM     AxisPI     Verbose     172.19.234.88 EdgeStor – 3 recordings found on device.
  • 9/14/2023 03:00:27.046 PM     AxisPI     Verbose     172.19.234.88 EdgeStor – requesting disk space reservation of 1 GB for operation 29f2df6a-05cf-4c19-8c02-036e09263e84..
  • 9/14/2023 03:00:27.054 PM     AxisPI     Verbose     172.19.234.88 EdgeStor – download recordings in gap from 2023-09-14T18:38:53Z to 2023-09-14T18:58:25Z for op 29f2df6a-05cf-4c19-8c02-036e09263e84.
  • 9/14/2023 03:00:35.607 PM     AxisPI     Verbose     172.19.234.88 EdgeStor – clip for operation 29f2df6a-05cf-4c19-8c02-036e09263e84 clip start time 2023-09-14T18:55:26.703242Z clip end time 2023-09-14T18:58:25Z from recording 20230914_185029_C0D6_B8A44F008DAD has been downloaded Size delta is 3407618.
  • 9/14/2023 03:00:36.621 PM     AxisPI     Warning     172.19.234.88 EdgeStor – operation 29f2df6a-05cf-4c19-8c02-036e09263e84 completed successfully.

Actual Results 

Logs appear to show this attempting to start exacqVision’s Edgestor event to offload footage for gaps but never completing ending with the following log entries and nothing after:

  • 6/5/2023 06:16:24.003 AM (GMT-4:00) AxisPI Warning 10.35.8.91 EdgeStor – operation 4bfa14de-9ff7-4e99-940b-3c9fcdd2296a for gap start time 2023-06-03T00:03:08Z gap end time 2023-06-05T10:14:23Z was created.
  • 6/5/2023 06:16:24.028 AM (GMT-4:00) AxisPI Verbose EdgeStor – operation 755ce521-0a75-4d73-9dcf-c8b4bd97909d is running.

Solution

  1. With all cameras online, stop the exacqVision Server service and find axispi.xml in server folder directory.
  2. Edit axispi.xml so the first portion of the file looks like (changes needed are in bold):
    xml eDVR Delta="0" Devices ID="458752" Description="AXIS VAPIX" MaxDevices="255" DefaultPort="80" DefaultUsername="root" DefaultPassword="pass" HttpConfigOptions="2,1,3" SupportsMetadata="1" MaxEdgestorAttempts="5" MaxConcurrentEdgestorDevices="10">

    Note: Be advised these Capital values may vary depending upon total number of Axis Edge Storage devices on the network, and the network bandwidth capability.
  3. Restart the exacqVision Server process.

<br>

Categories
User Guides Documentation exacqVision EDGE exacqVision Server Categories Products

Edge Plus Archive Options

exacqVision Edge Plus Archiving currently supports SMB archiving targets.

Edge Plus does not currently support Cloud Drive or Amazon S3 archiving.

<br>

Categories
Knowledge Support Support exacqVision Enterprise Products Uncategorized

Windows Firewall Rules to prevent Failover / Failback function issues

By default VFBA uses port 28774 and TCP to communicate with EM and the Server from the Spare NVR. Rules need to be configured for outbound and inbound firewall rules on the SPARE server for failback to work as expected.

To check the settings Open up Windows  Defender Firewall with Advanced Security and click on Inbound Rules on the SPARE server.

Look for a rule allowing communication on port 28774, if you do not see this in the list, then click on New Rule in the upper right hand corner in the Actions section.

Select Port and click on Next.

Select Port 28774.

Click on Next and Select Allow the connection.

Make sure all three boxes are checked.

Click on Next.
In the Name box type a name for this rule. I.E.- VFBA or evFailover, and click Finish.

Repeat this action for Outbound Rules on port 28774. It is neccessary to have both INBOUND and OUTBOUND rules configured on port 28774 on the SPARE server.

After configuring the inbound and outbound rules you can check the status by doing the following:

Open up task manager and click on the Performance Tab>Open Resource Monitor

Look at the Network Tab and under Listening Ports, verify it says Allowed and Not restricted.

Once any changes were made it is recommended that we restart the SPARE server and EM services and then check EM failover to see if the process can succeed. In some cases it may be necessary to whitelist vfba.exe and ExacqVision program components (core.exe, edvrclient.exe, including .ps and .psi file types & ExacqVision Enterprise System Manager components) when Antivirus software is in use within the configuration of your Antivirus program.

Categories
Knowledge Support Support exacqVision Server Categories Products

Support Reference Sheets

*** FOR INTERNAL USE ONLY ***
<br>

Support-Handout-Serial.pdf

<br>

Support-Handout-XMLs.pdf

<br>

Categories
Video Library Configuration Knowledge Support Support exacqVision Server Categories Products

2023-10-17 – Global Exacq Support Training – Troubleshooting Camera Connections

Categories
Cloudvue Cloudvue Cameras Knowledge Support Cloudvue Gateway Support Categories

Cloudvue Gateway H.264/H.265 Support

Description 

H.265 encoding is supported on certain Illustra cameras which have been added as model specific.  It is configured using Cloudvue (Settings > Device > Edit > Video > Archive Video Codec).

All other cameras, including Illustra cameras added as ONVIF must be configured to use H.264. 

Product 

  • Cloudvue Gateway