Month: October 2023

GMT +08:00 Perth Time Zone  Off by 3 Hours

Description C2C cameras using a location that has a time zone set to (GMT +8) Perth are off by +3 Hours.  It has been determined that this is not an issue with Cloudvue software but with the cameras firmware. Platform Steps to Reproduce Expected Results Actual Results Work Around Camera Firmware Update Alternate Time Zone… Continue reading GMT +08:00 Perth Time Zone  Off by 3 Hours

Enabling Exacq Mobile 3 Push Notifications

Push notifications provide the ability to alert users of events even when they do not have the Exacq Mobile 3 app open. There are two options for Push Notifications, those triggered by camera analytics and analytic appliances, and those triggered by other types of events, which require the use of Event Monitoring. Both options are… Continue reading Enabling Exacq Mobile 3 Push Notifications

Deploying System Lists to Client Users

In large organizations, such as multi-site enterprises, K-12 school districts, or university campuses, some admins will desire the ability to remotely manage the server connections their users have added within their ExacqVision Client application. This can result in faster deployments as well as less user support from their IT/Desktop Support teams, avoiding emailing, printing, or… Continue reading Deploying System Lists to Client Users

TrueVUE Cloud Integration Guide

TrueVUE Cloud Integration Guide <br> Overview TrueVUE Cloud is a cloud-based retail analytic software that integrates with ExacqVision Video Recorders. This integration allows retailers to connect video to loss events. This integration is based on ExacqVision’s webAPI. <br> Requirements <br> Configuration <br> Support SensormaticFor Sales and General Inquiries:+1-800-642-7505 (US)Monday – Friday: 9am – 5pm ETExisting… Continue reading TrueVUE Cloud Integration Guide

Axis Edge Storage Devices Fail to Offload Video

Description  Exacq Support has identified the need to make edits and adjustments to Edge Storage device XML files in situations where network bandwidth may be limited. If an Axis Edge Storage device is recording to the camera SD card – but fails to offload video data back to the exacqVision Server when regaining network connection,… Continue reading Axis Edge Storage Devices Fail to Offload Video

Windows Firewall Rules to prevent Failover / Failback function issues

By default VFBA uses port 28774 and TCP to communicate with EM and the Server from the Spare NVR. Rules need to be configured for outbound and inbound firewall rules on the SPARE server for failback to work as expected. To check the settings Open up Windows  Defender Firewall with Advanced Security and click on… Continue reading Windows Firewall Rules to prevent Failover / Failback function issues

Cloudvue Gateway H.264/H.265 Support

Description  H.265 encoding is supported on certain Illustra cameras which have been added as model specific.  It is configured using Cloudvue (Settings > Device > Edit > Video > Archive Video Codec). All other cameras, including Illustra cameras added as ONVIF must be configured to use H.264.  Product