evLPR for Windows^Version 1.1.0.0^https://www.exacq.com/reseller/1.1/evLPR_1.1.0.0_x64.exe^10 July 2020^21.6MB,
Month: August 2023
VideoGuard for Linux 64-bit^Version 1.0.3.0^https://www.exacq.com/reseller/1.0/exacqVisionVideoGuard_1.0.3.0_x64.deb^2 December 2019^14.2MB,
VideoGuard for Windows 64-bit^Version 1.0.3.0^https://www.exacq.com/reseller/1.0/exacqVisionVideoGuard_1.0.3.0_x64.exe^2 December 2019^2.6MB,
Description
We are seeing a rise in cases where Cloudvue Gateways will not progress past the Registration Wizard. Everything goes normally until time to submit the registration. At this point nothing appears to be happening when clicking submit and users are unable to finalize the registration process.
Product
• Cloudvue Gateway
Steps to Reproduce
• Follow the instructions found in KB #16967 “Cloudvue Gateway Registration Wizard”
• Click Submit to submit the registration.
Expected Results
• Registration Wizard completes and Cloudvue Local page is displayed.
Actual Results
• Registration does not complete and will not progress past this point.
Solution
• It is recommended that these cases be escalated to L3.
• The workaround requires tunneling to the NVR and recreating the local Cloudvue database. KB#17178 “Dropping and Creating the smartvuedb Database”
• A ticket has been raised with Engineering AES-553, currently we are tracking Salesforce Cases to better understand the issue
Transacq Client Linux^Version 1.2.6.72482^https://www.exacq.com/reseller/exacqVisionTransacq-1.2.6.72482.deb^22 January 2015^31.2MB,
Transacq Client Windows^Version 1.2.6.72482^https://www.exacq.com/reseller/exacqVisionTransacq-1.2.6.72482.exe^22 January 2015^12.6MB,
Archive Sync for Linux 64-bit^Version 1.0.0.136452^https://exacq.com/reseller/1.0/exacq-archive-sync_1.0.0.136452_x64.deb^22 June 2018^2.6MB,
Description
The C2C Gateway video file storage structure to the local SD card is as follows:
Product
- C2C
Solution
/media/sd1/videos/YYYY-MM-DD/EPOCHTIME.mkv
YYYY (Year such as 2023)
MM (Month such as 01 for January)
DD (Date such as 30 for the 30th)
Each directory (YYYY-MM-DD) contains video files recorded that day, each video file uses the naming naming convention: EPOCHTIME.mkv.
Example
/media/sd1/videos/2023-04-03/1680580755.mkv
A check of the epoch time 1680580755 shows the local recording time was Monday, April 3, 2023 11:59:15 PM.
Use a converter like https://www.epochconverter.com/ to convert the epoch time to show the human readable GMT and local time.
1680580755
GMT: Tuesday, April 4, 2023 3:59:15 AM
Your time zone: Monday, April 3, 2023 11:59:15 PMGMT-04:00DST
NOTE: The MKV files are encrypted and cannot simply be copied and played back.
Exacq Legacy Camera Support for Linux 64-bit^Version 1.0.2.136357^https://exacq.com/reseller/1.0/exacq-legacy-camera-support_1.0.2.136357_x64.deb^21 June 2018^3MB,
Exacq Legacy Camera Support for Windows 64-bit^Version 1.0.2.136357^https://exacq.com/reseller/1.0/exacq-legacy-camera-support_1.0.2.136357_x64.exe^21 June 2018^16.8MB,