Categories
Knowledge Support Cloudvue Cloudvue Access Control Support Categories

Changing The Cloudvue Account for a KT-1 Access Controller

Description 

Account changes cannot be made through Cloudvue Manager.  A ticket will need to be raised with engineering so they can  make the necessary changes in the cloud database.

Product 

  • Cloudvue Access
  • KT-1
  • ioSmart Readers

Solution

  • Gather the following information to include on the engineering ticket.
    • Controllers MAC
    • Controllers URL
    • Current Account Name
    • Current Account URL
    • New Account Name
    • New Account URL
  • Create Engineering Request

See AES-497 for an example.