Description
The “No remaining seats for doors” error will occur when attempting to assign door access to a user on a door that does not have a subscription.
Product
- Cloudvue
- Cloudvue Access
Steps to Reproduce
- From Cloudvue
- Navigate to Account > Credentials > Add Credential
- Fill in the appropriate fields under the Credential tab
- Select the Options tab
- In the Access section
- click Assign Custom
- select the dropdown list for the appropriate door
- set to Always Valid
- click the + “plus” icon to assign to the user
- Select Save
Expected Results
The user saves without error
Actual Results
The user fails to save and the error “Error occurred in saving credential.” is displayed. Selecting “Show more” displays “No remaining sets for doors”
Solution
Increase the number of AMS Controller Managed Access subscriptions (TCSACONDOORM – Controller Managed Access Per Door)
Cloudvue
Cloudvue Manager
