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Knowledge Support Support exacqVision Client Categories Products

Unable to Set StartTLS Email Notification Port

Description 

The port drop down box will not allow you to change the port from SSL Port 465 to StartTLS Port 587. If selecting the StartTLS the port will not change to Port 587 which StartTLS uses.

Product 

exacqVision Client 23.03.0.0

Steps to Reproduce 

When setting up an Email profile in the Email notification the client will get stuck on SSL/TLS when trying to select STARTTLS on new setup. The behavior seen by selecting StartTLS is the port does not change the port number to Port 587 but instead lists Port 465.

  • Set up new email Server Configuration.
  • In Example above I added the Description of test, an address, and selected the Security drop down of StartTLS which was stuck at Port 465.
  • As seen, the port remains on 465 and should be port 587.

Expected Results 

The port drop down menu should be able to select any of the three option we offer. Default port is 25, SSL/TLS port is 465, and StartTLS is port 587.

Actual Results 

StartTLS option never selects Port 587.

Solution

This has been resolved update to exacqVision Client version 23.03.1.0 or higher.

Categories
Cloudvue Cameras Knowledge Support Cloudvue Cloudvue Gateway Support Categories Products

OSD Shows Security Not Configured

Description

Instead of the current date and time the on-screen display “OSD” is displaying “Security Not Configured”.

Product

  • Cloudvue
  • C2C
  • C2G

Solutions

  • C2C
    • Update to Cloudvue version 22.9.0 or higher
    • NOTE: If the C2C version is already on 22.9.0 or higher then follow the C2G recommendations below
    • If Necessary
      • Turn the Date Overlay off and on (Cloudvue > C2C > Devices > Display Date Overlay )
      • Change the Text Size to another size and the back (Cloudvue > C2C > Devices > Text Size)
  • C2G
    • Factory Default the Camera
    • IMPORTANT:  Make sure to supply a HostID when prompted
    • Set the Security Mode, to Standard
    • Convert to Cloudvue Mode
    • Verify OSD
    • If necessary
      • Turn the Date Overlay off and on (Cloudvue > C2C > Devices > Display Date Overlay )
      • Change the Text Size to another size and the back (Cloudvue > C2C > Devices > Text Size)