EM Displaying Red Banner and DataRoll Off with high Resource Consumption

Description  EM experiencing High resources and data roll off banner. Product  Enterprise Manager 23.03Windows 10 Steps to Reproduce  Expected Results  We should not see high Resources and Data Roll Off Banner. Actual Results  High Memory, CPU, and Red Banner Data Roll Off. Solution Update to exacqVisionEnterpriseManager_23.06.101.0_x64.exe or official EM release 23.06. AESW-4786

2023-06 June Quarterly Release Training

ExacqVision Server Bug Fix – Fixed excessive Archiving status messages (AESW-4989) Bug Fix – Debian installer no longer enabled eventpi by default Bug Fix – Fixed issue capturing all metadata when multiple events are sent as one alarm Bug Fix – Ensure eventpi database is purged after server reboot Bug Fix – Fixed connection status… Continue reading 2023-06 June Quarterly Release Training

My Client changed themes or prevents me changing the theme

Description Themes were added in ExacqVision Client version 8.04, permitting the Desktop Client to be customized to an operator’s preference. With the release of ExacqVision Client 19.03, new client installs defaulted to the Light theme in place of the Classic theme. Problem Explanation With updates made to the underlying ExacqVision Client code, on Windows systems… Continue reading My Client changed themes or prevents me changing the theme

Alarm Output Soft triggers on Thin Client triggering on and off automatically

DescriptionWhen a Alarm Output Soft Trigger is enabled in the thin client it triggers on and off every 10 seconds automatically. Product Exacq Thin Client Exacq Web Service Steps to Reproduce Setup an alarm output to a soft trigger on exacq Access this soft trigger on the thin client Enable the soft trigger Expected Results Alarm stays on… Continue reading Alarm Output Soft triggers on Thin Client triggering on and off automatically

Configuring IP Addresses on a Cloudvue Gateway

Description  This article describes how to set IP addresses as either static or DHCP for a Cloudvue Gateways onboard NICs. Product  Prerequisites Solutions NOTE: Network Settings can only be viewed, not changed from cloudvue.com Local Cloudvue Command Line In this example both NICs em2 (LAN) and em1 (Cameras) are being set to a static IP… Continue reading Configuring IP Addresses on a Cloudvue Gateway

Supported Web Browser For Cloudvue

Google Chrome is the recommended browser for Cloudvue and Cloudvue Manager. Other browsers may cause issues or limit some features within the program. If you are having issues with other browsers, you should see if the issue persist when using Chrome. If you are having issues with Google Chrome, you should run the Cloudvue program… Continue reading Supported Web Browser For Cloudvue

Removing Inactive Devices

Description  At times it may be necessary to remove video devices from customer accounts. The following steps outline how to safely remove inactive devices. Product  Solution Note: Ideally the following steps should be performed by the integrator. Support can do all the steps as well but should avoid removing subscriptions (see below)

Corrupted cloud-config.json File 

Title Corrupted cloud-config.json File  Description  Customer reported that they could no longer view live video in Cloudvue Web or Cloudvue Mobile App.  Additionally, Disk Space would not load. Product  Solution We were able to use the failover port to gain SSH access to the Cloudvue Gateway and replace the corrupted configuration file /smartvue/cloud-config.json