Cloudvue Gateway Video Tearing

Description  The Force TCP option forces the video stream to be sent using TCP/IP.  This is recommended when live video is either displaying artifacts, video tearing, is heavily pixelated or a blue or green screen is being displayed. Product  Solution

Cloudvue Master Camera Password

Cloudvue Master Camera Password Description  Entering a password in the Master Camera Password field sets the camera password for future and currently connected cameras. Product Solution NOTE: The Master Password Field does not show dots or any indication that a Master Camera Password has been set. To remove a Master Camera Password, support must ssh… Continue reading Cloudvue Master Camera Password

Downgrading Enterprise Manager software from 23.06 to lower versions

Downgrading ExacqVision Enterprise Manager from 23.06.0.0 to any version lower will prevent users from accessing the ExacqVision Client software due to the migration to AES-128 from ARC4 Encryption methods used on earlier ExacqVision Enterprise Manager versions.  Downgrading or “Rolling Back” Enterprise Manager software from versions 23.06.0.0 and up to a lower version is not recommended… Continue reading Downgrading Enterprise Manager software from 23.06 to lower versions

Hikvision Camera losing motion / stops recording

Description This resolves the issue where the camera recording is stopped on motion recording schedule. The user then has to disable and re-enable the camera for it to start recording again. Product Exacq, Exacq Vision Client. Solution User has to upgrade to 22.12 or later.

No view on Cloudvue cameras – Buffering on full screen

Description This deals with the issue where C2C cameras on cloudvue are online but nothing shows on live view on cloudvue. When full screen is toggled on the cloudvue interface, the live feed starts buffering. Solution

Cloudvue Analytic Snapshot – Via Email

Description This is for the issue where snapshot analytics do not show up via email on Cloudvue. Explanation / Solution This is as designed on Cloudvue. This feature could be rolled out on later versions of cloudvue.

Adding Non-Licensed IP Devices When Licenses Are Full

When enabling an IP Device and all licenses are being used for cameras on the ExaqVision Server instance, a user will see an ExacqVision Client message indicating an error; that there are not enough available licenses to add additional devices. This error message appears via pop-up message or Client Indicator, then does not allow the… Continue reading Adding Non-Licensed IP Devices When Licenses Are Full