The Force TCP option forces the video stream to be sent using TCP/IP. This is recommended when live video is either displaying artifacts, video tearing, is heavily pixelated or a blue or green screen is being displayed.
Cloudvue Master Camera Password
Entering a password in the Master Camera Password field sets the camera password for future and currently connected cameras.
NOTE: The Master Password Field does not show dots or any indication that a Master Camera Password has been set. To remove a Master Camera Password, support must ssh to the DB to remove it. If you want to change it, just type in a new password which will change the password on all connected cameras.
Cloud-Managed Video, Access and Intelligence
Cloudvue-VMS-Data-Sheet_v2306.pdf
Downgrading ExacqVision Enterprise Manager from 23.06.0.0 to any version lower will prevent users from accessing the ExacqVision Client software due to the migration to AES-128 from ARC4 Encryption methods used on earlier ExacqVision Enterprise Manager versions.
Downgrading or “Rolling Back” Enterprise Manager software from versions 23.06.0.0 and up to a lower version is not recommended due to this encryption migration.
Note: It is advised to take an Enterprise Manager backup of your system prior to attempting any upgrades/downgrades. Best Practices would include taking a database back up of PostgreSQL or Microsoft SQL.
ExacqVision Enterprise Manager versions 23.06.0.0 and higher subsequently released versions.
This downgrade should complete reflecting the new version, and all functionality should remain intact.
ExacqVision Client users will receive the error: “Invalid Username/Password account locked or disabled” upon trying to log in after the downgrade has been performed.
Do not downgrade from ExacqVision Enterprise Manager versions 23.06.0.0 to a lower version. If you find this needs to happen for an unforeseen reason it is recommended to uninstall the current version of Enterprise Manager 23.06.0.0 or higher, followed by installing the desired legacy version which will require rebuilding the configuration.
This document explains the different status colours shown on the Cloudvue Manager interface. Each of these codes have their own meanings and it is important to know what they mean.
This resolves the issue where the camera recording is stopped on motion recording schedule.
The user then has to disable and re-enable the camera for it to start recording again.
Exacq, Exacq Vision Client.
User has to upgrade to 22.12 or later.
This deals with the issue where C2C cameras on cloudvue are online but nothing shows on live view on cloudvue.
When full screen is toggled on the cloudvue interface, the live feed starts buffering.
This document explains the step-by-step process of creating an admin account and adding users to accounts.
Alongside this, will also show how to add user to a video device.
Note: When entering email address, do not use capital letters. This may cause issues with logging in.
This is for the issue where snapshot analytics do not show up via email on Cloudvue.
This is as designed on Cloudvue. This feature could be rolled out on later versions of cloudvue.
When enabling an IP Device and all licenses are being used for cameras on the ExaqVision Server instance, a user will see an ExacqVision Client message indicating an error; that there are not enough available licenses to add additional devices.
This error message appears via pop-up message or Client Indicator, then does not allow the Client to enable the device and remains disabled. This is capable of happening even when an IP device does not depend on a license.
NOTE: This message will appear when more devices are in the IP Camera List than are currently enabled, then a user attempts to enable more than are currently licensed. If the number of enabled devices already matches that of the number of devices licensed, the New button is disabled.
A user is able to add devices which do not require licensing, regardless of how many licenses are being used and the user should not receive an Indicator or pop-up Error message. This is expected if using an additional IP Device(s) when all licenses are being used.
You may disregard this pop-up and continue as the pop-up suggests, which is to:
If IP device(s) do require a license, then the you must disable the same number of IP devices you are attempting to add from the IP Camera List in order to add more, or you must purchase more licenses.
The number of licenses required per IP device can be found on the device’s test records in the IP Camera Integration database.
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