Description The Force TCP option forces the video stream to be sent using TCP/IP. This is recommended when live video is either displaying artifacts, video tearing, is heavily pixelated or a blue or green screen is being displayed. Product Solution
Month: June 2023
Cloudvue Master Camera Password
Cloudvue Master Camera Password Description Entering a password in the Master Camera Password field sets the camera password for future and currently connected cameras. Product Solution NOTE: The Master Password Field does not show dots or any indication that a Master Camera Password has been set. To remove a Master Camera Password, support must ssh… Continue reading Cloudvue Master Camera Password
Cloudvue VMS Data Sheet
Cloud-Managed Video, Access and Intelligence
Downgrading Enterprise Manager software from 23.06 to lower versions
Downgrading ExacqVision Enterprise Manager from 23.06.0.0 to any version lower will prevent users from accessing the ExacqVision Client software due to the migration to AES-128 from ARC4 Encryption methods used on earlier ExacqVision Enterprise Manager versions. Downgrading or “Rolling Back” Enterprise Manager software from versions 23.06.0.0 and up to a lower version is not recommended… Continue reading Downgrading Enterprise Manager software from 23.06 to lower versions
Cloudvue Manager – Colour Codes Definitions
Description This document explains the different status colours shown on the Cloudvue Manager interface. Each of these codes have their own meanings and it is important to know what they mean. Colour Codes
Hikvision Camera losing motion / stops recording
Description This resolves the issue where the camera recording is stopped on motion recording schedule. The user then has to disable and re-enable the camera for it to start recording again. Product Exacq, Exacq Vision Client. Solution User has to upgrade to 22.12 or later.
No view on Cloudvue cameras – Buffering on full screen
Description This deals with the issue where C2C cameras on cloudvue are online but nothing shows on live view on cloudvue. When full screen is toggled on the cloudvue interface, the live feed starts buffering. Solution
Cloudvue Manager – Creating Admin Accounts and Users
Description This document explains the step-by-step process of creating an admin account and adding users to accounts. Alongside this, will also show how to add user to a video device. Steps Note: When entering email address, do not use capital letters. This may cause issues with logging in.
Cloudvue Analytic Snapshot – Via Email
Description This is for the issue where snapshot analytics do not show up via email on Cloudvue. Explanation / Solution This is as designed on Cloudvue. This feature could be rolled out on later versions of cloudvue.
Adding Non-Licensed IP Devices When Licenses Are Full
When enabling an IP Device and all licenses are being used for cameras on the ExaqVision Server instance, a user will see an ExacqVision Client message indicating an error; that there are not enough available licenses to add additional devices. This error message appears via pop-up message or Client Indicator, then does not allow the… Continue reading Adding Non-Licensed IP Devices When Licenses Are Full