Description Event Linking Time Triggers using custom days of the week are activating on the wrong day. They are triggering 1 day earlier so events set for Saturday are triggering on Friday and so on. Tested Version Steps To Reproduce Expected Results Actual Results Solution NOTE: Fix will be available in exacqVision Server version 23.06… Continue reading Time Triggers Activate On Wrong Day
Month: April 2023
System Unexpectedly Reboots Into Recovery Mode Then Enters Factory Restore
Issue When system reboots and boots up to recovery mode it selects “Factory Capture” by default leading the system to commit a full factory restore upon pressing “enter”. Solution Windows <br> Linux System The file at ‘/boot/efi/EFI/BOOT/refind.conf’ will need to be edited in the same way it is for the Windows instructions. Instead we would… Continue reading System Unexpectedly Reboots Into Recovery Mode Then Enters Factory Restore
Client Software is crashing when trying to create an event linking
Description:- The client Software crashes once trying to create an even link for the security integration, especially when selecting the DSC security integration alarm input. Solution:- This issue has been fixed on ExacqVision Client Ver23.03.106 and above ExacqVision Client version 23.03.106 can be downloaded Here
EM server can’t update the web service and showing “Remote Restriction”
Description When connecting the web service to the EM server, The EM server can connect to the web service. However, it can’t push an update to it or remotely administrate the web service and keeps going back and force between “Remote Restriction” and “Running” Solution This issue has been fixed on Enterprise Manager Version 23.03.103… Continue reading EM server can’t update the web service and showing “Remote Restriction”
Windows 7 System Show Drive as Offline
Description Windows 7, Windows Embedded images have reported seeing drive as offline. This is a false negative. Product Server 23.03, 22.09, 22.06. Steps to Reproduce Go to Storage section in the client and select the Drive tab.Drives show up as offline.Drives are mounted in OS and have data recording to them. Expected Results The drives… Continue reading Windows 7 System Show Drive as Offline
How to change the logical sectors of WD HDDs
Description:- Some of the drives on the raid system are not working on the same raid array with the other drives even if it’s Identical, except the logical sectors showing 512b for the majority and 4K for the new drive or vice versa, so to convert this drive, you will need to use a unique… Continue reading How to change the logical sectors of WD HDDs
Explaining NTP
Time synchronization is an often overlooked concept in computer networking. The Network Time Protocol, also just shortened to NTP, is a network protocol and standard that allows distributed computers to synchronize their time. Why is this important? Keeping proper time on computers, particularly when dealing with several computers communicating with each other, is important for… Continue reading Explaining NTP
Support Portal Articles – Best Practices
Template See: Support Portal Knowledge Base Articles – Creation Template <br> Guidelines Special Tags In addition to standard tagging the following specific tags control the exposure level of the post to various user groups on the support portal. <br> Standardized Spellings for Articles <br>
JIRA Enhancement Ticket Creation
JIRA Enhancement Ticket Creation New Ticket Set issue type to Enhancement when creating an AES TicketThe “component” chosen should auto assign to the proper PM or a designated POCProvide all pertinent detailsSF Case number if anyCustomer account/contact infoDetails about the enhancement requestImpact on current / future SalesTalk to Sales if neededSet Priority level If existing Support… Continue reading JIRA Enhancement Ticket Creation