Month: March 2023

Categories
Knowledge Support Cloudvue Support Categories Products

Cloudvue Force Certify offline devices

Internal only should only be used by Level 3

There is a button to force certify online devices but this will be needed more for offline device a script has been provided to do this.

This script is to be run from the same device and location as your ssh tunnelling scripts.

Copy the attached script to the location and ensure the following permissions are enabled

Then you can run the script adding the mac address of the GW or camera to the end

sudo ./certify.sh XXXXXXXXXXXX

Then input your PC password

After you are requested for your email address for CVM

Then the password

You then need to enter the 2FA code

This will not be asked for again until the 2FA expires.

The script is for the NA instance but can be edited to be used on the EMEA and AU instances.

https://support.exacq.com/#/file-manager/file/477da667-bedd-4f70-9677-0b45a647616c/certify-sh

Categories
Knowledge Support Support exacqVision Server Categories

Avigilon H4A Multisensor Camera Not Connecting

Description 

Avigilon H4A Multi-Sensor Camera s will not connect and are returning an OnvifnvcPI SOAP receive error.

Product 

  • exacqVision Server 20.12 – 22.12

Steps to Reproduce 

Add an Avigilon H4A Multi-Sensor Camera

Expected Results 

Camera connects

Actual Results 

Camera fails to connect and returns the following log entriies

SOAP Error

12/12/2022 02:48:38.640 PM (GMT-8:00) onvifnvcPI Error 172.41.100.124: soap receive error

Full Connection Sequence

12/12/2022 02:48:37.107 PM (GMT-8:00) onvifnvcPI Verbose 172.41.100.124 is 600 seconds ahead of the server

12/12/2022 02:48:37.157 PM (GMT-8:00) onvifnvcPI Verbose 172.41.100.124: Using profile id 0

12/12/2022 02:48:38.419 PM (GMT-8:00) onvifnvcPI Verbose 172.41.100.124 TeveGetServiceCapabilities suceeded

12/12/2022 02:48:38.450 PM (GMT-8:00) onvifnvcPI Verbose 172.41.100.124 get event properties suceeded

12/12/2022 02:48:38.640 PM (GMT-8:00) onvifnvcPI Error 172.41.100.124: soap receive error

12/12/2022 02:48:38.640 PM (GMT-8:00) onvifnvcPI Verbose 172.41.100.124: Context Avigilon 32C-H4A-4MH-360 ch 1. Context closed

12/12/2022 02:48:38.640 PM (GMT-8:00) onvifnvcPI Verbose 172.41.100.124: Context Avigilon 32C-H4A-4MH-360 ch 2. Context closed

12/12/2022 02:48:38.640 PM (GMT-8:00) onvifnvcPI Verbose 172.41.100.124: Context Avigilon 32C-H4A-4MH-360 ch 3. Context closed

12/12/2022 02:48:38.640 PM (GMT-8:00) onvifnvcPI Verbose 172.41.100.124: Context Avigilon 32C-H4A-4MH-360 ch 4. Context closed

Solution

Upgrade to exacqVision Server version 23.03 or higher

  • AES-23
  • SFC: 06279262
Categories
Knowledge Support Support exacqVision Client exacqVision Server Categories

The Event monitoring trigger is not switching the video

The Event monitoring trigger is not switching the video

Description

The Event monitoring trigger is not switching the video the first time if you run it while another trigger works.

Reproducing the issue:-

  • creating Two event monitoring profiles using the Video Panel/View type and setting two soft triggers to trigger it manually, then set the action type to “switch the video”
  • Going to the live view and running the event monitoring, run the first soft trigger, then try to run the second one. It will not work the first time, and you have to disable the second trigger, then re-enable it again, which will make it works, and switch to the second view.

Resolution

This issue has been fixed in version 23.03

Categories
Knowledge Support Cloudvue Documentation Support Categories Products

Cloudvue – Default Ports

Description

The following is a list of firewall settings for ports and domains used by Cloudvue that may need to be either opened or white listed  to ensure devices are able to reach the cloud.

Products

  • Cloudvue C2C
  • Cloudvue Gateway
  • Cloudvue Manager

Default Ports

PortDescriptionProduct(s)
80Hypertext Transfer Protocol (HTTP)Cloudvue Local
Cloudvue Gateway Cameras
123Network Time Protocol (NTP))Cloudvue Gateway
443Hypertext Transfer Protocol Secure (HTTPS / TLS 1.2 or higher)Cloudvue Gateway
Cloudvue Web
Cloudvue Manager
7627Secure Shell (SSH) secure logins Tunneling and port forwarding (Optional)Cloudvue Gateway
Cloudvue Gateway Cameras
Cloudvue C2C
8000People/Vehicle DetectionCloudvue Gateway
Cloudvue C2C

Domains

In certain situation is may be necessary to whitelist the following domains

  • *.cloudvue.com
  • *.blob.core.windows.net
  • *.google.com

The Windows blob core domain contains multiple IP address, so be sure there is not a firewall rule blocking any of them.
Access to google.com is only required when putting a C2C into Cloudvue Mode.

URLS

URLEnvironmentDescription
https://s12storagedev.blob.core.windows.netAllData Center List when converting a C2C to cloud mode (initial setup of C2C Only)
analytics.cloudvue.com:8000AllPeople/Vehicle Detection analytics
tunnel.cloudvue.com:7627AllSSH secure logins, Tunneling, and port forwarding (Optional)
https://messaging.cloudvue.com/NA – North AmericaDevice communication with cloud services (Cloudvue)
https://s12archives02.blob.core.windows.net
https://s12archives03.blob.core.windows.net
https://s12archive004.blob.core.windows.net		NA – North AmericaArchive uploads, HLS streaming , Hyperview
https://preview-inbound.cloudvue.comNA – North AmericaStream preview
https://uk-messaging.cloudvue.comUK – EMEADevice communication with cloud services (Cloudvue)
https://s12archiveukprod001.blob.core.windows.net
https://s12archiveukprod002.blob.core.windows.net		UK – EMEAArchive uploads, HLS streaming , Hyperview
https://uk-preview-inbound.cloudvue.comUK – EMEAStream preview
https://au-messaging.cloudvue.comAU – AustraliaDevice communication with cloud services (Cloudvue)
https://s12archiveauprod001.blob.core.windows.net
https://s12archiveauprod002.blob.core.windows.net		AU – AustraliaArchive uploads, HLS streaming , Hyperview
https://au-preview-inbound.cloudvue.comAU – AustraliaStream preview