Month: March 2023

Cloudvue Gateway – Video File Naming Format

Description  The Cloudvue Gateway video file storage structure is as follows: Product  Solution /smartvue/video/MAC/YYYY-MM-DD/EPOCHTIME.mp4 MAC (The MAC address of a connected camera)YYYY (Year such as 2023)MM (Month such as 03 for March)DD (Date such as 30 for the 30th)Note: The folders Year, Month Date are UTC/GMT not the local time zone of the Cloudvue Gateway.… Continue reading Cloudvue Gateway – Video File Naming Format

How to Get an ioSmart Reader Serial Number

Description  In order to properly add an ioSmart reader in Cloudvue you will need the ioSmart Readers Conf Code and Serial Number. These two values are combined and makeup the devices Serial Number in Cloudvue. Here are the current options for obtaining that information. Product  Solution Method 1 Label on the Reader Method 2 Cloudvue… Continue reading How to Get an ioSmart Reader Serial Number

Windows 7 Hard Drive Unexpectedly Shows Needs Prep

Description  We have seen cases on NVRs running Windows 7 where a  drive has been working properly and was not just replaced that the status incorrectly shows Needs Prep Product  Steps to Reproduce  Within the exacqVision Client navigate to Configuration> YOUR Server > Storage > Hardware Tab Expected Results  All drives listed are high-lighted in… Continue reading Windows 7 Hard Drive Unexpectedly Shows Needs Prep

Cloudvue Gateway and OS Logs

Description  Directory locations of both the Linux OS and Cloudvue Gateway logs are as follows. Product Cloudvue Gateway Solution Linux logs Standard Linux logs are located in /var/log smartvue@TCG4T4:~$ cd /var/log auth.logboot.logbootstrap.logdmesgdpkg.logkern.logmysql.lognginx.logsyslog Here is a full listing Cloudvue Gateway Logs smartvue logs are located in /smartvue/logs smartvue @TCG4T4:~$ cd /smartvue/log/ analytics.logdiskCleanup.lognginx.lognvr-camera-sync.lognvr-data-api.logsmv-record.logsnapshot-upload-server.logupdate.logversionCleanup.log Here is a full… Continue reading Cloudvue Gateway and OS Logs

Client Machine Suspect Tracking Button Stops Working

Description: If navigating from one suspect tracking area to another we found that the button for that next camera is not sustaining. You have to click on the button from the associations again in order to select the next camera to navigate to. Product: Found on Server Version 22.12 and 23.03 Workaround: Close the Client… Continue reading Client Machine Suspect Tracking Button Stops Working

Cloudvue Gateway Camera Already Exists

Description  When attempting to add a camera to the Cloudvue Gateway an error message appears “Camera Already Exists”. Typically, this happens when the local database is out of sync with the cloud database. Removing the camera from the local database then re-adding triggers a new sync which resolve the issue. Below are instructions for removing… Continue reading Cloudvue Gateway Camera Already Exists

Cloudvue 22.9.1 Technical Release Notes

Description  Cloudvue Release 22.9.1 is a defect/fix release Product  Cloudvue Deployed InstanceDateNorth America03/08/2023Australia03/13/2023EMEA03/13/2023 Enhancements/Fixes “Force Certify” buttoned added the Cloudvue Manager (CVM) user Interface when the device is offline. Devices with certificate problems appear as offline. This fix provides the CVM a method to assign a certificate while the device is offline. People/Vehicle detection restored to… Continue reading Cloudvue 22.9.1 Technical Release Notes