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Knowledge Support Support exacqVision Server Categories Products

Cloud drive relies on the bit rate, not the quality when archiving the cameras.

Description

When choosing a subscription for a camera on a cloud drive, it relies on the bitrate, not the quality.

Example:

You are selecting a 4K subscription for an Illustra Flex2 4K Dome camera on the could drive.

  • If you click on that subscription for the selected camera, it will show you that the Max bitrate is 4096 Kbps.
  • On the Exacq side, you must select the max bit rate or the constant bit rate to be 4096kbps, as shown in the following picture.
  • Otherwise, you will get the following error in the logs.
10/7/2022 12:15:51.577 PM  (GMT-4:00)     ArchivePI     Verbose     Poll cloud drive subscriptions
10/7/2022 12:15:52.490 PM  (GMT-4:00)     ArchivePI     Verbose     Found 0 subscriptions on nvr 72395
10/7/2022 12:15:52.766 PM  (GMT-4:00)     ArchivePI     Verbose     Found 20 cameras on nvr 72395

10/7/2022 12:15:52.766 PM  (GMT-4:00)     ArchivePI     Warning     Unable to find subscription matching cloud id 52486 with mac 08626682a697_1573632 (Camera 2)

10/7/2022 12:15:52.766 PM  (GMT-4:00)     ArchivePI     Warning     Unable to find subscription matching cloud id 52490 with mac 08626682a697_1573888 (Camera 5)

10/7/2022 12:15:52.766 PM  (GMT-4:00)     ArchivePI     Warning     Unable to find subscription matching cloud id 52494 with mac 08626682a697_1574144 (Camera 3)
10/7/2022 12:15:52.766 PM  (GMT-4:00)     ArchivePI     Warning     Unable to find subscription matching cloud id 52498 with mac 08626682a697_1574400 (Camera 4)
10/7/2022 12:15:52.766 PM  (GMT-4:00)     ArchivePI     Warning     Unable to find subscription matching cloud id 52502 with mac 08626682a697_1574656 (Camera 1
Categories
Knowledge Support Cloudvue Cloudvue Gateway Support Categories Products

Tunneling to a Cloudvue Gateway From a Local Windows Machine

Description 

At times it may be necessary to access either the Gateways local Cloudvue interface and/or a connected cameras web interface. PuTTY Portable can establish an SSH connection with or without port forwarding from a local  Windows machine which once established will allow access to these resources  from a web browser on the local machine.

Product 

  • Cloudvue Gateway
  • C2G Cameras

Solution

Installing PuTTY Portable

  • Download PuTTY Portable here 
  • Browse to the location which the PuTTYPortable _x.x.paf.exe file was downloaded
  • Double-click the file to start the installation
  • Follow the on-screen prompts and select the location you’d like to install to
  • If the installer detects an existing PortableApps directory on one of your attached drives or within your USERPROFILE folder, it will automatically select that. Otherwise, the current directory will be selected by default. Within the directory you select, a PuTTYPortable directory will be created containing the portable app. Note that installing to the C:\Program Files or equivalent is not supported.

Standard SSH Connection

  • Navigate to the directory created during the install
  • Double Click the PuTTYPortable.exe file
  • The PuTTY Configuration window will appear
  • Enter the LAN/NET IP address in the Host Name (or IP address) field
  • Note: The IP address can be found in the Network Settings section via Cloudvue or Cloudvue Manager
  • Change the Port to 7627
  • Click Open
  • A terminal window will appear and prompt you to login
  • The username is smartvue
  • You will be prompted for the password
  • This is the SSH password found on the device page in Cloudvue Manager
  • Enter the password and press enter
    • TIP:  Right click your mouse to paste into the terminal window
  • If successful a welcome will display, and you should now have an SSH connection to the Cloudvue Gateway

SSH with Port Forwarding

At times you may need to access  Cloudvue Local or cameras connected to the Cloudvue Gateway “C2G” from a web browser.   You can use PuTTY Portable to setup port forwarding in addition to the SSH connection.

  • Enter the IP Address of the Cloudvue Gateway
  • Enter the SSH port (7627)
  • Before Clicking Open Click the + next to SSH to expand the section
  • Select Tunnels
  • Use the Source Port and Destination fields to add port forwarding entries for C2G cameras
  • Source Port can be any unused port the on the local machine
  • Destination Port is a combination of the C2G Cameras IP address and port, typically port 80

NOTE:  If unknown, camera IP addresses can be found in the Cloudvue Gateways Cameras section of Cloudvue Manager

Pro Tip: To verify a local port is available run the following from either PowerShell or a Command Prompt.

netstat -ano | findstr :80

Uninstalling PuTTY Portable

  • Once work has been completed it is best practice to uninstall the software from the customers machine
  • Unlike traditional apps, a portable app isn’t ‘installed’ with an entry in Add/Remove programs, so uninstallation is quick and easy
  • Delete the PuTTYPortable folder to completely remove the app and all its settings.

Example

Standard SSH Connection
Tunneling Configuration
  • port 80 of the Cloudvue Gateway has been forward to port 80 of the localhost and is accessible using http://localhost/
  • port 80 of Cloudvue Gateway camera 1 has been forwarded to port 8000 of the localhost http://localhost:8000/
  • port 80 of Cloudvue Gateway camera 2 has been forwarded to port 8001 of the localhost http://localhost:8001/

Note:  PuTTy will display the forwarded ports with an “L” before the Local port

Categories
Knowledge Support Cloudvue Cloudvue Cameras Cloudvue Gateway Support Categories Products

Unable to Add Hikvision Camera to Cloudvue Gateway

Description 

While older Hikvision cameras can be added as model specific newer models do not have individual API integrations and must be added using ONVIF.   Before scanning or adding the camera in Cloudvue or Cloudvue Local the following items must be configured within the camera web interface on each camera. 

Product 

  • Cloudvue Gateway

Solution

RTSP Authentication

  • Configuration > System > Security
  • Set to digest or digest/basic.

ONVIF or Open Network Video Interface

  • Configuration > Network > Advanced Settings > Integration Protocol
  • Must be enabled.

ONVIF User

  • Configuration > Network > Advanced Settings > Integration Protocol
  • An ONVIF user with the following attributes is added.
    • Username: admin
    • Password: same as the current admin user used to access the cameras web interface
    • Level: Administrator

NOTE: Customers have reported that sometimes the settings don’t get applied in the camera.  Please double check by logging out and back into the camera and reviewing.

Categories
Knowledge Support Support exacqVision Server Categories Products

Video distortion in playback during PTZ activity and motion

Description 

Camera footage distorting when set to motion and the camera is PTZ’d. When the camera is set to free run there is no distortion.

Product 

  • exacqVision Server

Solution

Update to Server version 22.12.0
Bug Fix – psfpi – Fixed missing i-frame write when ptz activity is resumed

Categories
Cloudvue Video Library Configuration Cloudvue Access Control Highlighted Video Guides Youtube Video Library Categories Products

Cloudvue Access Control Credentials

Learn how to add Credentials to your Cloudvue hosted access control devices to permit them to enter using your installed readers.
Categories
Knowledge Support Support exacqVision Client Categories Products

Self-signed and Untrusted Private/Internal Certificates Cannot be Validated in the ExacqVision Client

Description 

ExacqVision Client software is unable to validate Self-signed and untrusted private or internal certificates

Product 

  • exacqVision Client

Steps to Reproduce 

  • Obtain and configure a self-signed or untrusted third party cert
  • Configure the exacqVision Client to “Require SSL Certificate Validation” (Configuration > Client)

Expected Results 

  • The SSL certificate is validated and you get no error message

Actual Results 

  • The SSL certificate is  not validated and  the following error message appears
  • “cannot verify remote ssl certificate”

Solution

  • Purchase and configure a third-party intermediate certificate from a Certificate authority
  • Optionally you can configure the exacqVision Client not to “Require SSL Certificate Validation” (Configuration > Client)
Categories
Knowledge Support Documentation Support exacqVision Enterprise Products

Starting ElasticSearch service with a service account

Description

In some production environments, service accounts are used to run Enterprise Manager services. In order for the ElasticSearch to run it creates a tmp directory from the account it was installed under, this can cause the service to not run if you try starting the service as a different user. there are two ways you can get this service to run, the first way is to install Enterprise Manager as the service account by either logging in and installing the exe or right clicking the exe and selecting ” run as different user”. Another way to get this service to run is to go into the C:\Program Files\exacqVision\EnterpriseManager\Elasticsearch\bin , you must run elasticsearch-service-enterprise-manager.bat go to java options and change the user from this line

Djava.io.tmpdir=C:\Users\UserAccount\AppData\Local\Temp\elasticsearch

hit apply and go to services, right click the elasticsearch service, select log on and input the user account you wanted to start.

Product
Enterprise Manager